Hi all, any suggestion would be greatly appreciated.
We have experiencing intermitant one-way voice path issues with our 2033 Polycom units when making PSTN calls.
some facts:
We have a production and lab cs1000 5.0 system.
Almost always the calling party(our user) can hear the called party(intercall or PSTN ) but the called party cannot hear the calling party at all.
We have this issue in multiple locations and multiple polycoms.
Work around is to reboot the polycom.
Cannot be the FW because we upgraded one polycom unit to the latest FW and tried in the lab and within test 50 calls we were able to recreate the issue.
LAB CS1K is up-to-date in patches.
Thanks.
We have experiencing intermitant one-way voice path issues with our 2033 Polycom units when making PSTN calls.
some facts:
We have a production and lab cs1000 5.0 system.
Almost always the calling party(our user) can hear the called party(intercall or PSTN ) but the called party cannot hear the calling party at all.
We have this issue in multiple locations and multiple polycoms.
Work around is to reboot the polycom.
Cannot be the FW because we upgraded one polycom unit to the latest FW and tried in the lab and within test 50 calls we were able to recreate the issue.
LAB CS1K is up-to-date in patches.
Thanks.