One way voice capture in VOIP

[expack]

We have NICE 8.9 Geotel intregration with Cisco ICM.
{Dynamic RTP Sniffing}

Only one agent Calls are captured the one way voice path. Customer voice or agent Voice. But in query the status is shown as OK and we are able to playback these calls.

Please asists to solve this.

Thanks for your help !

 

[darioperezb]

It's a mirror problem. Make sure the mirror is setup to actually mirror traffic both ways. The network guy should know how to fix it. It's not a NICE problem.