I'm having a similar problem. The difference is that we have one cluster, three office sites and multiple home users. We just recently implemented a subnet at the main office, where Call Manager resides, with the intention of putting the phones on that subnet. The problem is that, when a home user calls a test phone on that subnet, there is no voice traffic either way. However, when someone using the test phone calls a home user, everything works fine. Calls from either of the secondary office sites work fine both ways. We are using a PIX 515 in the main office and Cisco 831s in the home offices. Does anyone have any suggestions?
Sounds like a Firewall issue. By default any connection initiated from inside a Firewall is allowed out and the return traffic is also allowed in. But not the other way around. Check your access-lists to see what is different between the home user subnets and the remote site subnets.
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