one way audio talkslot 30

[irvjam]

thread798-1192586
I am having this exact problem with talkslot 30 on variouse loops and in different network groups.
one way audio but always talkslot 30.
We are 7.0 pp4 FNF all the latest deplist.
Tikimon, if your still out there - What was the fix?

 

[bluebells11]

I am having a one way audio issue as well with a 7.0 with FNF. I haven't been able to experience this issue while i am in a position to get any talkslot details though. Deplist is current but the SS patches are not. Avaya is telling me to patch the SS. This customer experiences one way audio on any type of call, primarily tdm.

 

[irvjam]

The issue has something to do with the XMI queue.
We have a patch MPLR31095 that fixes this issue.

Some other things we noticed from our 7.0 upgrade was:
getting several BSD error durng MIDs BSD202 etc.
lost our 3902 firmware on disk, XMI005 and AUD571 and AUD572 messages showing up, have to INI to clear.
Also noticed that when we disabled a superloop the lamp audit would be turned off and got SCH6451.
Most of these have been fixed with the last deplist and adding the MPLR31095.

 

[bluebells11]

Here is what AVAYA is telling me about MPLR31095. Can you possibly post your patch nventory so I can compare?

Thank you in advance..

MPLR31095 is a debug patch that is in VO status so it is not publically available. It has to be requested or provided through Avaya. It is meant to provide diagnostic information for an XMI buffer corruption problem. This in turn can cause one way audio problems on analog and digital sets.

The patch produces output in the PDT logs to track down and diagnose what is causing the underlying issue to be used by ADE in escalations. It does not actually provide any fixes itself, just information.

 

[irvjam]

Interesting. That's what I was told at first about the patch.
Then talking to our vendor thay said it is a bandaide fix for the XMI queue and another permanant patch was developed and currently being tested at another PBX.
Now I have 2 loops with 1 way audio and getting BSD202 for these loops during LD 45 MIDs. Tonight we will be reseating and downloading the controllers to hopefully resolve this, when we do this it is ussually only a temorary fix, but I'm being told by our vendor that the MPLR 31095 will fix the problem since we now have the patch installed.
VERSION 3621
RELEASE 7
ISSUE 00 Q +
DepList 1: core Issue: 01 (created: 2011-08-16 16:46:54 (est))

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MDP>LAST SUCCESSFUL MDP REFRESH :2011-10-12 17:01:12(Local Time)
MDP>USING DEPLIST ZIP FILE DOWNLOADED :2011-10-11 12:48:41(est)

 

[bluebells11]

Well, a week ago we re-downloaded firmware to the controller cards at the advice of avaya tech support. It seemed to have cleared the problem until about 3 days later when it came back. Any chance you've had better luck than I have?

 

[irvjam]

That sound right. we have reseated controllers about 4 times now.
Seems like whenever we see the BSD messages we need to reseat them.
So far we have been running clean for about 3 weeks.
Will be upgrading to 7.5 in December so my fingers are crossed for NOW.

 

[bluebells11]

Have you tried moving all intergroup traffic to one ring or the other? I did this at the advice of AVAYA even though it did not seem to be appropriate due to the specific complaints I was getting. I haven't had a complaint in three weeks, and I am in contact with the customer's telecom dept almost daily and have made it a point to ask. Thought I'd throw it out there.