One way Audio on PRI calls Mitel 3300

[metballnut]

Hi. I am experiencing one way audio on a PRI circuit running on a Mitel 3300. The caller can hear me, but I can't hear the customer.
Tech support is asking for L2, L3 and CCS trace records to investigate...
Any suggestions?

 

[nytalkin]

ccs trace is part of 3300 esm L2 or L3 use ethereal check the protochol to your pri vendor trun off min max if it is set

NO GOOD DEED GOES UNPUNISHED!

 

[M1tel]

If this is a new install check the E2T programming if it is and LX controller.