chippowell
Technical User
Hi, I’m trying to figure out a one-touch or very-low-touch way for the Telecom admin staff to forward two extensions to a rotating employee each week. The rotating employee is not an agent, so we don’t want to build an ACD queue for this.
Ext 1 and ext 2 do not live on desk phones, but are configured as 9611’s. Each week, we want all calls to Exts 1 and 2 to ring directly to a different employee. The employee has a desk phone, but is only onsite a couple of days a week, and likely using EC500 when they are offsite. A bridged appearance of Ext 2 on Ext 1 doesn’t seem to follow the Ext 1 forwarding or the employee’s EC500. Ext 1 works fine.
I know I can use Console Permissions to forward both extensions to the employee every week, but I was looking for a one-touch or lower-touch method for our team. I created a VDN and Vector, but I don’t know how to tell the vector to forward a phone or unforward it.
Ideas?
Ext 1 and ext 2 do not live on desk phones, but are configured as 9611’s. Each week, we want all calls to Exts 1 and 2 to ring directly to a different employee. The employee has a desk phone, but is only onsite a couple of days a week, and likely using EC500 when they are offsite. A bridged appearance of Ext 2 on Ext 1 doesn’t seem to follow the Ext 1 forwarding or the employee’s EC500. Ext 1 works fine.
I know I can use Console Permissions to forward both extensions to the employee every week, but I was looking for a one-touch or lower-touch method for our team. I created a VDN and Vector, but I don’t know how to tell the vector to forward a phone or unforward it.
Ideas?