One side voice issue in HFA Phone.

[nelbd]

Dear All,

I’m getting one side voice in HFA phone. System platform is Unify Eco Server Openscape 4000 V.8 R.22.

The problem is like:

HFA User to HFA User:
One user can hear both side voice and opposite user can hear his own voice only.

From HFA User to TDM User or from TDM User to HFA User, TDM user can hear both side voice and HFA user can hear his own voice only.

TDM user to TDM user there are no issue.

Please help me to solved the issue.

Regards.

 

[sbcsu]

Is this a new install ?
If so do you have a card setup for IP<->TDM
Depending on the versions 3570/3575= Remote Shelf IP Connections Converts IP <-> TDM

 

[nelbd]

Dear Sbcsu,

Yes this is new install. Hope you can remember earlier you helped me for configure STMIX Q2343-X Board. I configured the same as you suggested. We are using STMIX Board for HG3550, HG3530, SIP, and SLMAV for TDM Phone.

Regards

 

[hipath4k]

Please check are you able to listen MOH while on call on hold

 

[nelbd]

Hi,

After hard restart the total system, the problem is solved.

Thanks a lot.

Regards