One phone does not ring

[Soonerman90]

Over the weekend, one phone on our IP office simply quit ringing. I have checked DND and huntgroups and evertything. Does anyone out there know what this could be.

"Of all the things I have lost, I miss my mind the most!

 

[Soonerman90]

Also, all functions of the phone are normal, it just makes not audio notification of incomming calls or transferred calls.

"Of all the things I have lost, I miss my mind the most!

 

[puregold]

If you lift the handset whilst looking in call status or SSA does it show as a no user? If so try dialling *36, that may log it back in.

Can you make calls from it?

Have you tried swapping handsets?

What kind of handset?

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[Soonerman90]

Yes, the 5410 phone functions just fine just does not ring.
I have swapped this 5410 out with another and it bahaves the same way.

*36 logs the user out like normal and the phone still does not ring with no user logged in.

"Of all the things I have lost, I miss my mind the most!

 

[ronromano]

What version?

 

[Soonerman90]

IP406

"Of all the things I have lost, I miss my mind the most!

 

[ProviderReborn]

Check forwarding.
Check it has not been disable from any hunt groups

ACA - IP Office Implement
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[Soonerman90]

No Fowarding
Enabled in all hunt groups.

I AM IN HELL! What is this problem?

"Of all the things I have lost, I miss my mind the most!

 

[ProviderReborn]

Are your call appearance keys set to "no ring"

ACA - IP Office Implement
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[memphistim]

Try deleting the extension, reboot then add the extension back and reboot....don't know why that is happening...what release of IPO are you using?

 

[Soonerman90]

How do I check this?

"Of all the things I have lost, I miss my mind the most!

 

[ronromano]

oh man, WHAT SOFTWARE VERSION!

 

[Soonerman90]

5.2

"Of all the things I have lost, I miss my mind the most!

 

[Soonerman90]

Appearence action data a=;99
b=;99
c=;99

"Of all the things I have lost, I miss my mind the most!

 

[ProviderReborn]

Right lets go right back to the phone.
On the handset display please write down what it says.

IE you will have some Charectors Such as.

G N or some others. What do you have on this phone.

Also 5.2 is a software version so you IP O is on a 3.2 build, we are trying to help but it really helps if you can fire loads of info at us to help you

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[Soonerman90]

OK, the appearance thing got her rining, but she is not a receptionist so she does not need to answer all calls, just intercom calls and direct calls from outside

"Of all the things I have lost, I miss my mind the most!

 

[ProviderReborn]

But this is Call appearance keys.

Internal and Directed calls will all be presented to the phones appearence keys if they are set to no ring they will do just that.

Call appearence keys are local to that one phone.
Line appearence keys are global for the external lines.

To be honest sounds like you need some re-programming done to make the system work for you.

ACA - IP Office Implement
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ACS - IP Office Implement
CCNA - Working towards.

 

[Soonerman90]

NOPE, this works perfect now.

Thanks guys.

Paul

"Of all the things I have lost, I miss my mind the most!

 

[Soonerman90]

I was wrong. All incoming calls ring to her.

"Of all the things I have lost, I miss my mind the most!

 

[ProviderReborn]

Look in Incoming Call routes and Hunt groups.

Some thing must be set to ring this phone unless you have either line appearence keys or some form of bridge appearence with some one who is set to ring on all calls.

Perhaps its easier if one of us looked at your config.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.