When i try to log in extension 3506 it will log in and look like everything is normal but when you press any key on the phone you get an error tone. This happens no matter where i try to log the phone in. I have tried removing and recreating the extension (including VM) both by duplicating a working extension and creating from scratch, replaced cabling, replaced phone, ran find and remove from SA. This is on a 9640 phone. I added the extension as a bridged appearance on another line and it works. Server is running release: S8800-015-02.1.016.4. I'm at a loss and would appreciate any other suggestions.
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One extension will not log in properly
- Thread starter TheChaun
- Start date
maybe "list trace ras ip-station 3506" to see the registration messages when it craps out?
The only thing I know of that can actually change the security code is the "My Phone" admin stuff in the Utility Server - if that could at all be involved.
Try a reset system 4?
The only thing I know of that can actually change the security code is the "My Phone" admin stuff in the Utility Server - if that could at all be involved.
Try a reset system 4?
smokinjoe2938
Programmer
I remember the same issue years ago and the fix was exactly as Joesena stated, give that a try, delete 3506, add sta next, assighn a new extension to it then save and then add your station 3506 back and retest.
smokinjoe2938
Programmer
If that works then it looks like it was a data corruption issue as stated earlier.
- Thread starter
- #24
montyzummer
IS-IT--Management
time to bounce the box
APSS (SME)
ACSS (SME)
ACIS (UC)
APSS (SME)
ACSS (SME)
ACIS (UC)
smokinjoe2938
Programmer
Exactly you know the saying; if all else fails REBOOT!!!!!!!!!!!!!
- Thread starter
- #27
montyzummer
IS-IT--Management
Ok your decision , let us know what they come up with ,
APSS (SME)
ACSS (SME)
ACIS (UC)
APSS (SME)
ACSS (SME)
ACIS (UC)
- Thread starter
- #29
- Thread starter
- #30
OK so I didn't have to bounce the server to fix the issue. The corruption was in the phone backup file on the HTTP server. made sure the ext wasn't logged in anywhere, renamed the file 3506_96xxdata.txt.old, logged the phone back in and BAM! it's working fine.
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