ONE BOX - Voice Mail Query

[MikeConboy71]

I have set up a Hunt Group with diversion to a Voice Mail Box on all members absent and busy.
The problem is that I need to set up an announcement for out of hours:
I set up a hunt group with no members and diversion permitted then CDINI to a Subscriber mail box with answering on a Call Processor.
- the out of hours announcement needs to be activated by follow me *2*.
The problem is that it does not over ride the CDINI and you get the original Voice Mail box.
- Am i right in thinking that it is picking up the first association with One Box?
Any help greatly appriciated

 

[sgtwojcik]

There are many way and levels of complexity to do this..
A work-around I can think of is setting the After hours DIV to an extension, not another huntgroup.
Set up a new extension with the DIV to your VM(VoiceMail)server hunt group, plug the phone in, set a key to CALL DIVERT, select it and unplug the phone.
This way, the calls automatically go to VM and you do not get a BROKEN PHONE message. The same thing can be done with an ADN extension.

Configure a key on a members phone (Manager?) to do the FOLLOW-ME to the extension created above while logged into the HuntGroup.(KSFKCIR=____,KEY=___,FCN=TNS,DIG=A2AxxxxB; -replace xxxx with your After-hours extension.).

 

[dgsmith80]

Sorry to hi-jack your thread, but is the Onebox Admin software freeware, or do you have to purchase it? Only I have taken over responsibility of Onebox and have no access to it.

 

[dstrang1]

dgsmith80 (MIS) 27 Sep 07 9:49 asked:

>Sorry to hi-jack your thread, but is the Onebox Admin >software freeware, or do you have to purchase it? Only I >have taken over responsibility of Onebox and have no >access to it.

Ericsson and free are mutually exclusive terms.......

The Admin application is on the OneBox server.....if you want to access it remotely you need either a remote desktop connection or PC Anywhere (or similar app).

Good luck,

Dave Strang