On operator extension,why do outsid

[scooter77]

On operator extension,why do outside calls ring in on system access buttons instead of assigned PRI lines that are programmed for immediate ring?

 

[Telecomboy]

Why would you want a PRI to work like POTS lines? A PRI is dynamically allocated so it may not always be coming in on line 1, then 2, etc. If using a PRI you should utilize the SA buttons. If they need more, add more SA buttons.

 

[scooter77]

After the call is answered other operators can't pick up and transfer

 

[TouchToneTommy]

If the call has been put on hold, the other operators would use Pickup and the Operator's extension number, but it's a crapshoot as to which call will be picked up.

You could loop around a few analog stations and loop start lines, put the analog stations in a linear hunt group, assign the lines to the Operators. Direct the incoming calls to the hunt group, now you have a group of buttons shared between Operators that they can answer and transfer.

Once put the actual Operator console in the waiting room, took a non-operator station, gave it 10 SA buttons, and the other "operators" (who were also NOT operator positions) SSA buttons for this main one. Now the incoming calls again looked like a Key system to the Operators, but still PBX operation.

 

[merlinman]

With PRI, that's how it works, and as TTTOMMY pointed out, there are a few options available. I've used both.

http://merlinmanswebpage.yolasite.com