Jun 13, 2008 #1 ldavila Technical User Jun 13, 2008 6 US Looking for instructions on how to make a call ringback to the agent that placed the call on "hold" after a specific amount of time. Thanks, Les
Looking for instructions on how to make a call ringback to the agent that placed the call on "hold" after a specific amount of time. Thanks, Les
Jun 13, 2008 #2 inerguard IS-IT--Management Nov 8, 2003 487 US Hi I think you want the Long Hold Recall Timer, which is on the system parameters features page Long Hold Recall Timer (seconds): 0 Reset Shift Timer (seconds): 0 Station Call Transfer Recall Timer (seconds): Derek [Started on Version 3 software 15 years a go] Upvote 0 Downvote
Hi I think you want the Long Hold Recall Timer, which is on the system parameters features page Long Hold Recall Timer (seconds): 0 Reset Shift Timer (seconds): 0 Station Call Transfer Recall Timer (seconds): Derek [Started on Version 3 software 15 years a go]
Jun 13, 2008 Thread starter #3 ldavila Technical User Jun 13, 2008 6 US Is this a global change? If so, will it work for the agents in the call center? Les Upvote 0 Downvote
Jun 13, 2008 #4 inerguard IS-IT--Management Nov 8, 2003 487 US Yes it's a global change. Derek [Started on Version 3 software 15 years a go] Upvote 0 Downvote