On-Hold Ringback Trouble for Reception Console

[LJak]

I don't normally handle Definity System, but when the reception console on a Definity G3 has a held call it will block all incoming calls once the on hold ringback starts ringing. Please Help.

 

[AvayaTier3]

Hardware Platform? Definity software version?

Answer it and put it back on hold.
Extend the ringback time.

Timers are below for g3v6, your load may be different.

display console-parameters                               Page   1 of   3   SPE A
                              CONSOLE PARAMETERS
         Attendant Group Name: OPERATOR
                          COS: 1                                  COR: 2
       Calls in Queue Warning: 5                    Attendant Lockout? y
        Ext Alert Port (TAAS):
                          CAS: none
                                              Night Service Act. Ext.:
                 IAS (Branch)? n              IAS Tie Trunk Group No.:
         IAS Att. Access Code:                  Alternate FRL Station:
              Backup Alerting? n        DID-LDN Only to LDN Night Ext? n
TIMING
  Time Reminder on Hold (sec): 120          Return Call Timeout (sec): 200
  Time in Queue Warning (sec):
  INCOMING CALL REMINDERS
      No Answer Timeout (sec):                         Alerting (sec):
                               Secondary Alert on Held Reminder Calls? y

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting

http://bshtele.com

 

[phreak23]

Avayatier3: Does the attendant lockout keep you from answering calls once the ringback begins?

 

[phreak23]

I have a customer with this same problem.

All incoming calls are locked out when the call on hold is ringing back. Is this normal?