On Hold Message

[stevomorrison]

I am pretty sure the answer is no, but can you have a BCM 50 system answer a line automatically for you and place the caller on hold with a recorded message while waiting for the employee to answer. I know this sounds like a queue in a call centre but is there any work around in the voice mail.

 

[biv343]

To the best of my knowledege, it can't be done without call center activated.

 

[Macoles]

You could get the caller to press 0 to get connected or use park and page overhead. Its not as tidy as you want to achieve but its a work around.

0 Could always connect to a hunt group if that helps, or (this is starting to get outside my experience range) you could set up a park and page zone just for that user, but it depends how many zones you need for other purposes.

BTW call centre is a great utility and well worth the expense because it has multiple uses in all scenarios. Just learnt about transferring to a skillset from a ccr menu (dah! how long did it take me to work that out!).

 

[stevomorrison]

Thanks guys. Thats what i was thinking. I just don't think the customer will pay for the expense of call center