Hi folks, I need some more brains on this. This is hard to test so I want to make sure I start down the right path.
Two sites, both UCX250's . All phones are Nortel. Site 1 has a que with dynamic agents. Site 2 has a receptionist that answers incoming clinic calls. A SIP trunk connects the two sites through their intranet. When Site 2 is slow, they want to be able to take site 1 que calls , but only when they chose to do so. I see the static agent option but that doesn’t provide a choice to log in or out. What would be a good way to allow a remote extension to act like a dynamic agent?
I was thinking of assigning a DN in the static agent que that pointed to a call flow control at site 2. If CFC is off it points to an invalid destination or congestion signal, if CFC is on it rings the desired extension. I’m just not sure if the call will return to the que in the proper order when Site 2’s CFC is off. I guess I could have it return and tag it with a higher priority, but that seems like a circuitous setup for something that wont get used that much.
Another scenario would be to use the softphone in infinityone at site 2 to log in/out and have it 'follow me' to the physical phone at site 2. That seems like it would work, however, it would also mean that the softphone would ring through a second call because it wouldn't be in use when the call is answered on the physical phone. As simple as it sounds, it adds an additional level of complication that some of these end users just can’t handle.
Any thoughts?
Two sites, both UCX250's . All phones are Nortel. Site 1 has a que with dynamic agents. Site 2 has a receptionist that answers incoming clinic calls. A SIP trunk connects the two sites through their intranet. When Site 2 is slow, they want to be able to take site 1 que calls , but only when they chose to do so. I see the static agent option but that doesn’t provide a choice to log in or out. What would be a good way to allow a remote extension to act like a dynamic agent?
I was thinking of assigning a DN in the static agent que that pointed to a call flow control at site 2. If CFC is off it points to an invalid destination or congestion signal, if CFC is on it rings the desired extension. I’m just not sure if the call will return to the que in the proper order when Site 2’s CFC is off. I guess I could have it return and tag it with a higher priority, but that seems like a circuitous setup for something that wont get used that much.
Another scenario would be to use the softphone in infinityone at site 2 to log in/out and have it 'follow me' to the physical phone at site 2. That seems like it would work, however, it would also mean that the softphone would ring through a second call because it wouldn't be in use when the call is answered on the physical phone. As simple as it sounds, it adds an additional level of complication that some of these end users just can’t handle.
Any thoughts?