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OLV0428 Help!! 1
- Thread starter MajorACOG
- Start date
- Thread starter
- #2
- Thread starter
- #3
Hi
From Avaya Support. On your responsibility.
SOLUTIONS
==========
1. Install the latest patches and service pack on UCM/Signaling server, The patches on the server are not the latest.
2、Regenerate the SSH key, and rejoin CS to Primary UCM
ld 117
=> ssh key generate
=> unreg ucm cs
Reboot the call server
Ld 117
=> reg ucm cs
3. In the Elements page of UCM, select the link of Elements Manager and click Edit, update the password in the page
==========
Unregister and re-register the call server to UCM. Reset the admin password using the local login resolved the issue. Browser cookies need to be deleted to enable password change.
Use the following procedures for logging on to the local login page with an
emergency account (nortel or root which are set during installation).
1. In the Web browser Address bar, type of the
Primary Security Server and press Enter.
2. Log on using the default emergency account or Nortel account.
3. In the Web browser Address bar, type 4. In the User ID field, type the User ID for the password you want to reset.
5. In the New password field, type a new password.
6. In the Confirm new password field, type the new password again.
7. Click Save.
A confirmation page appears when you change the password.
===========
1. Login to Call Server and go to LD 117, check stat ucm sys
2. At LD 117 run command reg ucm d xx.xx.xx.xx (call server IP) and enter credentials.
3. Login to UCM with admin credentials.
3. Go to elements and check the EM box and click "edit".
4. Check the user and password in use, in case is incorrect please enter the correct credentials.
5. Click "save".
6. Go back to UCM/elements/EM.
7. Go to passwords section and check if there are expired credentials, in case any expired user please change it and perform EDD as requested.
From Avaya Support. On your responsibility.
SOLUTIONS
==========
1. Install the latest patches and service pack on UCM/Signaling server, The patches on the server are not the latest.
2、Regenerate the SSH key, and rejoin CS to Primary UCM
ld 117
=> ssh key generate
=> unreg ucm cs
Reboot the call server
Ld 117
=> reg ucm cs
3. In the Elements page of UCM, select the link of Elements Manager and click Edit, update the password in the page
==========
Unregister and re-register the call server to UCM. Reset the admin password using the local login resolved the issue. Browser cookies need to be deleted to enable password change.
Use the following procedures for logging on to the local login page with an
emergency account (nortel or root which are set during installation).
1. In the Web browser Address bar, type of the
Primary Security Server and press Enter.
2. Log on using the default emergency account or Nortel account.
3. In the Web browser Address bar, type 4. In the User ID field, type the User ID for the password you want to reset.
5. In the New password field, type a new password.
6. In the Confirm new password field, type the new password again.
7. Click Save.
A confirmation page appears when you change the password.
===========
1. Login to Call Server and go to LD 117, check stat ucm sys
2. At LD 117 run command reg ucm d xx.xx.xx.xx (call server IP) and enter credentials.
3. Login to UCM with admin credentials.
3. Go to elements and check the EM box and click "edit".
4. Check the user and password in use, in case is incorrect please enter the correct credentials.
5. Click "save".
6. Go back to UCM/elements/EM.
7. Go to passwords section and check if there are expired credentials, in case any expired user please change it and perform EDD as requested.
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- #5
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1
- #6
This?
PROBLEM CLARIFICATION
Below are the additional findings during troubleshooting.
1. ROOT password was expired
2. Call Server's ADMIN2 password was giving notification to change when removed it from sec domain and tried to login.
SOLUTION
LD 117 --> UNREG UCM SYS
then login with ADMIN2 and
ld 117--> REG UCM SYS
PROBLEM CLARIFICATION
Below are the additional findings during troubleshooting.
1. ROOT password was expired
2. Call Server's ADMIN2 password was giving notification to change when removed it from sec domain and tried to login.
SOLUTION
LD 117 --> UNREG UCM SYS
then login with ADMIN2 and
ld 117--> REG UCM SYS
- Thread starter
- #7
![[2thumbsup]](/data/assets/smilies/2thumbsup.gif "[2thumbsup] [2thumbsup]")
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