Old subscribers greetings restoring on new subscribers EXT

[usmamo]

Hello,

I'm currently running into an issue with subscriber mailboxes restoring old greetings and spoken names from previous employee's mailbox. Has anyone ever run across this before? My global team just tells me to delete the subscriber and wait a bit before recreating it, but that hasn't worked...

Thanks

 

[KenMeans]

It would help to know what kind of system you are talking about. Do you mean that out of the blue the user has a name and greeting from a user that had that number in the past ?

Do you have more than one MAS if it is a MM ? And does it do this on both or just one ?



Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[usmamo]

Hi Ken,

Yup the users phone was setup and working perfectly and then all of a sudden it has the old employee's greeting and name.

MM 5.2 and the issue occurs on both MAS servers.

Thanks

 

[KenMeans]

Is this an MSS or Exchange back end ?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[AtAvaya]

Follow the instructions in SOLN124706 and see if that fixes the issue. It sounds like the fedb might be corrupted.

 

[KenMeans]

Any luck on this ?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)