OGM not playing to callers 1

[techbrain1]

Hi,
Please i have set up an OGM greeting message on floating extension 506.Configured the PRI lines to land on the floating extension 503 for day, lunch,break and night.
But when a caller calls the pilot number he or she hears the call progress tone and not the OGM. Please I need help.
Secondly is there a way I can reduce the duration of the phone ringing.When I call an extension it rings continuously until I drop the call.I want to set the ringing duration to 15 seconds.Thank you

 

[WhiteGooner]

506 or 503?

Point line/ddi to OGM number (check you have recording on by dialling *362 503/506)

You will need to set intercepts or call forwarding

 

[WhiteGooner]

If you require the OGM to be played as moh then this needs to be set within the slot parameters.

 

[techbrain1]

Hi WhiteGooner, the OGM is on slot 503.I get a replay of the audio file if I dial *362503, meaning the file is in there.
But could it be a PBX factory defect?

 

[WhiteGooner]

I presume you have pointed the ddi or line to 503?

 

[techbrain1]

No worries whitegooner, i ve resolved the issue.