I don't know (remember) too much about O'97 so I'm not sure how much this will help, but I do remember there is a compatibility script that needs to be run if you're going to use it on a Citrix server. Have you done this?
yea, i've done that, since i posted this, i think i know how to take care of this using group policy - local computer. I totally forgot about this feature. And i've learned how to import templates into gpo for something like office97 and 2000
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