Office 2007/Vista, can't find document I am looking right at?!?

[573dawn]

Hi All, I am seeing Office 2007 and Vista for the first time in a troubleshooting role, and this has me stumped.

User has Excel document emailed to him. He tries to open it from Outlook, tells him it can't find it deeply buried in a subfolder of the user in Temporary Intenet Files. I look, and sure enough, it's not there.

User saves it to his Documents folder, tries to open it. Gets error telling him it can't be found in hit Documents folder, even though it is clearly there. I'm looking right at it!

So I open Excel FIRST, and THEN try to open it (once I found the way to do that). It opens just fine.

WHAT GIVES?!? Anyone encountered this? If the user weren't a good friend I wouldn't bother, but...

 

[Hasit]

This might help :

http://support.microsoft.com/default.aspx/kb/927387

 

[573dawn]

I actually found this one out, and it is stupidly simple. Here it is (credit to porthale, on a thread at another forum

http://www.pcreview.co.uk/forums/thread-1790606.php):

To resolve this problem, follow these steps:
1. In Microsoft Office Excel 2007, click the Microsoft Office Button, and then click Excel Options.
2. Click Advanced, and then click to clear the Ignore other applications check box in the General area.
3. Click OK.
1. In Microsoft Office Excel 2003 or earlier versions of Excel click Options, on the Tools menu.
2. Click the General tab.
3. Click to clear the Ignore other applications check box, and then click OK.
After you do this, you should be able to open workbooks by double-clicking them in Windows Explorer.