Office 2007 Upgrade

[JeffITman]

Hi Guys -

I recently starting upgrading our office to Office 2007 from 2003. I've had no problems with any WinXPP machines. However, when I attempt to upgrade Windows 7 machines I run in to a lot of problems.

Most recently, After what I thought was a successfull install of office 2007 on Win7 the user began experiencing problems opening files. She attempted to open an Excel file and it started looking for PRO11.msi (which is office 2003 files).. Same with Word... She can't reply via Outlook becuase of the Word problem.

Is there any solution that will tell Office to look at the current install? If I open Word or Excel and then open a file it works file. It's just the files that we are trying to open from within an email or saved to the desktop. Seems like it's looking for the older version of Office.

P.S. I've went in to default program settings and .xls & .doc are both set to point to the new Office 2007 install.

Thanks!

 

[kjv1611]

Were all of these in place upgrades, or did you uninstall 2003, and then clean install 2007? If upgrades, try doing an uninstall of 07 if it's there (and 03 if still there), then clean install of 07.

Otherwise, I'd imagine there is a registry entry or two causing the issue, and that for whatever reason it wasn't updated. If you can find out what registry entry or entries is causing the issue, you might could roll a massive patch to fix all the problematic machines in one fell swoop.

 

[JeffITman]

After the problems occured I didn't a complete uninstall of all Office Products and did a fresh install of 2007 which resulted in the same problems.