Office programs close out unexpectedly - Usaully when printing to a networked SHARP copier / printer / scanner.
Steps taken so far.
I have removed shared network copier from our server - recreated it - forced update of drivers - changed the IP on printer - old IP Port was deleted - new IP port was setup on server for this printer.
Deleted printer from WS - added the newly recreated printer - updated drivers on WS. Same issue. (intermeittent)
Sometimes just opening a doc causes the program to exit.
Errors not occuring when same file<s> / print job<s> get sent to our older HP laserjet printers.
Error event ID 1000 in local computers event viewer application log as follows. "sn0eud.dll" is the sharp printer driver if I am correct.
Faulting application winword.exe, version 11.0.8134.0, stamp 461557b7, faulting module sn0eud.dll, version 2005.12.9.0, stamp 43996108, debug? 0, fault address 0x00004d41.
Steps taken so far.
I have removed shared network copier from our server - recreated it - forced update of drivers - changed the IP on printer - old IP Port was deleted - new IP port was setup on server for this printer.
Deleted printer from WS - added the newly recreated printer - updated drivers on WS. Same issue. (intermeittent)
Sometimes just opening a doc causes the program to exit.
Errors not occuring when same file<s> / print job<s> get sent to our older HP laserjet printers.
Error event ID 1000 in local computers event viewer application log as follows. "sn0eud.dll" is the sharp printer driver if I am correct.
Faulting application winword.exe, version 11.0.8134.0, stamp 461557b7, faulting module sn0eud.dll, version 2005.12.9.0, stamp 43996108, debug? 0, fault address 0x00004d41.