Office 2003 problem !

[blindman2]

Office programs close out unexpectedly - Usaully when printing to a networked SHARP copier / printer / scanner.

Steps taken so far.
I have removed shared network copier from our server - recreated it - forced update of drivers - changed the IP on printer - old IP Port was deleted - new IP port was setup on server for this printer.
Deleted printer from WS - added the newly recreated printer - updated drivers on WS. Same issue. (intermeittent)
Sometimes just opening a doc causes the program to exit.

Errors not occuring when same file<s> / print job<s> get sent to our older HP laserjet printers.

Error event ID 1000 in local computers event viewer application log as follows. "sn0eud.dll" is the sharp printer driver if I am correct.

Faulting application winword.exe, version 11.0.8134.0, stamp 461557b7, faulting module sn0eud.dll, version 2005.12.9.0, stamp 43996108, debug? 0, fault address 0x00004d41.

 

[onedtent]

first did you delete the driver before updating it?

try using an hp printer driver to print to sharp. u will loose features like stapling & collating, but will confirm that it's printer driver at fault.

- onedtent Onedtent OnedTent OnedTenT

Trying not to answer posts that have been replied to

 

[blindman2]

FYI for anyone else that has this problem.
SHARP NX2300 all in one scan-copy-printer.

Looks like you must use the proprietary installation program provided by SHARP to create your IP printer port.

Deleted all unnessecary print drivers by going into print server properties and the windows destination folder to remove all traces of the driver.

Our copier leasing is handled by secretarial support staff - We ran into issue of these units being delivered to our sites around the entire state without anyone letting core IT staff know ahead of time that they were being installed! So the printers were not being set up on our servers at delivery time / with the SHARP software available. To install these later I simply copied the printer drivers folder over to the servers and manually created an IP printer port through windows printer setup.
The entire SHARP setup disk was way to large to reliably copy via our network to each outlying office. Downloaded more compact version from Sharp directly onto the server to run instead. Have to reboot this evening and will know in a few days if this resolved the problem.