On a corporate network how when offering remote assistance do you guys get the Machine name or IP address quickly from the user.
I have around 200 PC's on a network and when one rings with a problem i want to be able to offer remote assistance allowing them to see what i am doing. It takes an age to find the unique IP or Machine Name.
Thanks in anticipation.
I have around 200 PC's on a network and when one rings with a problem i want to be able to offer remote assistance allowing them to see what i am doing. It takes an age to find the unique IP or Machine Name.
Thanks in anticipation.