Hello - I've got a Call Manager version 11.5.1.14900-11. I have to add two technical users to help answer calls for a technical team. Unfortunately, these 2 guys aren't on our domain (we don't have a trust with that domain, either). Since their laptops are also on this separate domain I can't just give them soft-phones.
I've decided to make a hunt pilot to call their cell-phones. I've created internal extensions that are set to forward to their cell phones. I then created a hunt pilot and line group to receive the calls. The hunt pilot works so long as the phones aren't being forwarded. Once they are forwarded off-net, the call rings 2-3x, then rings busy. I cannot find the call going through our voice-gateways, so I think it's getting blocked.
In RTMT, the hunt pilot calls show this pattern:
487 error – “Request cancelled” (from internal phone sent back to the subscriber)
480 error – “Temporarily not available” (from subscriber back to extensions)
487 error - “Request cancelled” (extension back to subscriber).
The Hunt Pilot has been set to use the forward settings of the line group member. Also, I've checked the box to "Use Calling Party's External Phone Number Mask". Still, I'm getting 2 or 3 rings and then a busy. I've got a TAC open with Cisco, and they're reviewing logs.
Has anyone else has had this problem and solved it? Starting to think that Hunt Pilots can't forward off-net.
Thanks for any help or suggestions.
I've decided to make a hunt pilot to call their cell-phones. I've created internal extensions that are set to forward to their cell phones. I then created a hunt pilot and line group to receive the calls. The hunt pilot works so long as the phones aren't being forwarded. Once they are forwarded off-net, the call rings 2-3x, then rings busy. I cannot find the call going through our voice-gateways, so I think it's getting blocked.
In RTMT, the hunt pilot calls show this pattern:
487 error – “Request cancelled” (from internal phone sent back to the subscriber)
480 error – “Temporarily not available” (from subscriber back to extensions)
487 error - “Request cancelled” (extension back to subscriber).
The Hunt Pilot has been set to use the forward settings of the line group member. Also, I've checked the box to "Use Calling Party's External Phone Number Mask". Still, I'm getting 2 or 3 rings and then a busy. I've got a TAC open with Cisco, and they're reviewing logs.
Has anyone else has had this problem and solved it? Starting to think that Hunt Pilots can't forward off-net.
Thanks for any help or suggestions.