Off hold timer on SX2000 calls back all extension with that number

[dfouts]

When a call is placed on hold and it's timer expires the system rings back all the extensions that have that number on it. How can that be disabled?

 

[LoopyLou]

You would have to see if setting the unanswered transfer recall timer can be set to blank or zero which usually will disable timers in the 3300. However I think you can't disable this one.

The single biggest problem with communications is the illusion that it has taken place.

 

[dfouts]

Thanks Loopy. I looked in the Systems Options Assignment Form and didn't see that timer in there. I have an SX2000.

 

[dfouts]

I found this under the COS for one of the stations that gets the ringback. Any of these?

?Use Held Party Device for Call Re-routing. . . . . . . . . Yes
?Call Hold Timer (10-600 secs). . . . . . . . . . . . . . . 30

 

[dfouts]

I changed the Call Hold Timer in the COS. Resolved

 

[LoopyLou]

Yep you got it the call hold time it is.

The single biggest problem with communications is the illusion that it has taken place.