OFA Driver Causing Backup to Crash in Arcserve 11

[sarahleehill]

Hi There

I have a W2K3 Management Server which backs up about 5 other servers W2K & W2K3.

The Backup works great for a week then crashes about 4.00am.
With Event ID 49 & 50 Backup Agent for Open files has dropped to many log messages intended for Brightstor & has now disabled logging.

Unfortunetly this crashes our terminal servers being backed up and we have to cold boot them as we cannot log in.
This is the second time in two weeks it has happened.

Any ideas would be much appreciated

 

[davidmichel]

Reconfigure OFA to disable ARCserve intergration, all it does is have it send messages to ARCserve on it's activity.

 

[sarahleehill]

OK so I turned off advanced features. The 2003 Management Station did not crash this time and I didn't get any OFA errors -Yay - but the same file & print server & the 2 terminal servers crashed again at 3.30 (after backup has finished this morning exactly a week after the last time they crashed( by crashed I mean slowed to pitiful performance) and needed to be cold booted. I noticed that I am getting Error E3392 in the Arcserve Log saying that it could not connect via TCPIP to the three servers in particular which crashed. The backup job shows result as failed.
The event viewer is not giving me any clues either.

The only things that have changed since this issue has happened are updated Etrust Antivirus 7.0 to 7.1
and installed latest patches to Arcserve 11 although I noticed yet another update (3 this time) on CA's site.

 

[paxmortis]

You have applied the lates realtime driver update for the eTrust Av 7.1?

If yes, deinstall it and use the old driver files.

 

[sarahleehill]

Have you seen the latest realtime driver updates causing this kind of an issue.

We also have another Win2K Server which had the latest updates applied to Arcserve 2000 & Etrust 6.0 & its performance slowed considerably and needed to be rebooted.
This Server had been running for months with no issues and then this happened. We thought it was Arcserve causing it.

More info on your reply would be much appreciated.
Thanks for the help.