Most of my BCM's are either BRI or PRI rather than ananlogue and most are Rel 3 or newer but I've got this odd fault on a Rel 2 BCM50e with analogue lines whereby if you set the forward no answer to 6 or 10 rings the call is answered by a phantom mailbox (not General Delivery which is turned off anyway and not by either of the 2 mailboxes currently on the system). If you set the no answer timer to 2, 3 or 4 rings it works as it should. Unfortunately the custmer thinks 4 rings is too short and wants 6 rings.
It was originally a Rel 1 box so a Level 2 reset took it back to Rel 1 and it has been freshly upgraded to Rel 2 and patched to current but the problem still persists.
I've raised a ticket with Avaya who have acknowledged Rel 2 was buggy. Maybe they will give me a license to go to Rel 3 as the customer doesn't need anything higher.
It was originally a Rel 1 box so a Level 2 reset took it back to Rel 1 and it has been freshly upgraded to Rel 2 and patched to current but the problem still persists.
I've raised a ticket with Avaya who have acknowledged Rel 2 was buggy. Maybe they will give me a license to go to Rel 3 as the customer doesn't need anything higher.