Odd voicemail behaviour in BCM50 Rel 2

[icstech12]

Most of my BCM's are either BRI or PRI rather than ananlogue and most are Rel 3 or newer but I've got this odd fault on a Rel 2 BCM50e with analogue lines whereby if you set the forward no answer to 6 or 10 rings the call is answered by a phantom mailbox (not General Delivery which is turned off anyway and not by either of the 2 mailboxes currently on the system). If you set the no answer timer to 2, 3 or 4 rings it works as it should. Unfortunately the custmer thinks 4 rings is too short and wants 6 rings.

It was originally a Rel 1 box so a Level 2 reset took it back to Rel 1 and it has been freshly upgraded to Rel 2 and patched to current but the problem still persists.

I've raised a ticket with Avaya who have acknowledged Rel 2 was buggy. Maybe they will give me a license to go to Rel 3 as the customer doesn't need anything higher.

 

[ironhorse17]

What is the prime for those lines, check DRT or set to none.

 

[curlycord]

What ext # is the phantom box? you sure its a phantom? check the DN for any forward.

Are you sure their is no Call Answer form the carrier?.



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curlycord

http://www.curlycord.com

 

[icstech12]

I can't find the mailbox the call is going to. I have 2 initialised subscriber mailboxes programmed and General Delivery although initialised is turned off in class of service. The mailbox its going to has the Nortel lady's voice about the mailbox not being initialised and being unable to accept messages.

The BCM50 is in my office connected to analogue extensions off my Avaya IP Office (no call forwarding on those) was Level 2 reset, upgraded back to Release 2, cold reset to make it an Australian PBX format then 5 users programmed with subscriber mailboxes for the first 2 as a test.

The prime line is 201 - the reception extension.

I've raised it with Avaya through my distributor and it has gone to Level 3.

 

[curlycord]

You sure no Call Answer from the carrier is on the CO line?
Pressing 0 when you get that greeting might tell a story.





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curlycord

http://www.curlycord.com

 

[snowman50]

This sounds as if your analogue lines are programmed to ring an extn that is forwared to voicemail and doesnt have a mailbox.
Therefore the call goes to the Gen Delivery Mailbox which is switched off.
Returning the message you describe.

Check your extns and see which one is forwarded to Voicemail
Telephony-line access- look at list and see the Callfwd extn number(VM Dn)

 

[curlycord]

I was thinking near same but do you get "not initialized" from a GD MB?.


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curlycord

http://www.curlycord.com