Odd One-X Portal User issue

[element4749]

Looking for some suggestions -

I have a single user out of about 80 who can't log into OneX portal. The user is assigned a Teleworker User profile, Have the Enable one-X Portal Services checked. DSML connectivity looks good. Resynchronized the directories / users through the admin side of OneX, also recreated the entire profile of the user and recreated through Manager.

Still receiving the following message - "Your phone system is unavailable. Please try again later" on attemping to log into OXP.

Any other ideas?

Thanks in advance.

 

[tlpeter]

What browser is used?
Can you ping the 1XP server?


BAZINGA!

I'm not insane, my mother had me tested!

 

[element4749]

Internet Explorer 8, and yes.

Its not networking related, if I try to log in to any other profile it works just fine.

 

[tlpeter]

Then it is the pc.
I have seen this on very busy pc's
Anti virus can do something too.
check for those kind of things.


BAZINGA!

I'm not insane, my mother had me tested!

 

[hairlessupportmonkey]

try also removing the user, merge and recreate.....

ACSS - SME

 

[element4749]

It's not the PC, as if I try to log on an account that has no issues, it logs right in. But if I try the problem account (on the same PC), i still get the same message.

I also tried what you had mentioned hairless, completely remove, merge, and create. - Its strange. Even after the new account creation, I resynchronized the directores and users in OXP admin.

I also have available licenses... might be an escalate to avaya thing.

 

[tlpeter]

When you deleted the user did you wait five minutes?


BAZINGA!

I'm not insane, my mother had me tested!

 

[element4749]

Ah, not really.. well probably not... Ill give that a try.

Thanks,

 

[tlpeter]

The sync can take up to five minutes so you need to wait five minutes again after the recreation.

BAZINGA!

I'm not insane, my mother had me tested!

 

[shodgeman]

Has there been any update on this issue? I just started experiencing it today. 6.1.20. Just ONE USER can't login to One-X portal "you phone system is unavailable." No problem with any other user, from the same PC.

 

[sgrossman]

Reboot the IP Office

 

[tlpeter]

I have seen it on the Linux verison lately.
A reboot of the server fixed it.


BAZINGA!

I'm not insane, my mother had me tested!