Octel Status Log

[sdagg]

Does anyone know how to read the Octel Status log. I am having trouble with integration errors and I am trying to figure the following out.
Integration Error
Investigate System



00000 27C01B00 F9000000 14003B86 62E70100

00010 00045094 FFFFFF04 5094FFFF FFEC0700
00020 007B7300 002F00

Integration Error

Investigate System

00000 27C01B00 F9000000 14001B87 62E70100

00010 00045094 FFFFFF04 5094FFFF FFEC0700
00020 007B7300 002F00


Integration Error

Investigate System

00000 27C01B00 F9000000 14002887 62E70100

00010 00045094 FFFFFF04 5094FFFF FFEC0700
00020 007B7300 002F00

 

[KenMeans]

And the type of Octel is ?

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[kxboy]

I think there is a port that is used for MWI or outcalling that is going off hook, but fails to detect dial tone.

 

[KenMeans]

14 Failed to get inband dial tone.

it is port 3d or 4d depending on if it is a 250 or a 350

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[sdagg]

It is an Octel 250 v2 and I am integrating it with an Avaya S8500

 

[KenMeans]

then it is port 3D that is not getting dial tone.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[sdagg]

I checked the port on the Avaya side and the dial tone is there - was able to place and receive calls from the port. Took the cross connect wire off and the Octel still stayed busy. Could not busy out and release. Could there be an issue with the CPU?

 

[KenMeans]

I think it may be the flt card at this point.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[sdagg]

Error code did change
Integration Error
Investigate System Environment

00000 82C01702 F9000000 1C001380 1EE80100
00010 D1030000 73000001 D1030000 00000C04
00020 00D00000 890FFFFF C0D40100 00000000
00030 177305B0 04000000 00000000 00000000
00040 17734510 00000000 00000000 00000000

 

[KenMeans]

Is this something that has been reported as an error or are they just showing in the log ? If it cant get dial tone the first try it will continue to try until it can or the retry expires.

It can mean that the port is overloaded and it is going off hook faster than it should of that the PBX is not able to keep up with the off hook requests.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)