Octel answering question

[DBild]

Hi,

I would to know if someone can answer to this question. We use a PBX DMID-NT Meridian 1 with Succesion 3 and an Octel 250 with Aria 03.10.09-1.

I would like to know if it's possible to an external caller who dial in our automatic answering number, that its caller ID are automaticaly recognized and that the call will automaticly transfert to a mailbox.

Is it possible to program something like that ?

Thank's

 

[KenMeans]

yes it is possible to do this.

first you will need to setup a type 34 or 35 mb and put the 10 digit number in the alias. this is assuming that you are reciving the ani in the octel. if you neee more information let me know

Ken Means

http://www.tel-is.com

 

[DBild]

Thank's for the hint.

Another question; If the octel don't receive the Caller ID (I know that the PBX receive it) what I can do if I want that it receive it ?

Bye

 

[DBild]

Hi,

With other answer on this forum. I made some tests.

I know that my octel system are receiving the ten digit calling number (with CDR utility) but alias don't seem to work. If I receive a voice message from an external caller, when I listen my message, I have only the information that the call was made bye an external number.

Any ideas ?

Bye

 

[KenMeans]

Then you need to change the settings in menu 1 1 and 1 2 to use ani for intagration

Ken Means

http://www.tel-is.com

 

[KenMeans]

if you can post the menus 1-1 and 1-1

Ken Means

http://www.tel-is.com

 

[DBild]

Hi Ken,

These two setting are set to Yes.

ANI Used for integretion : Y
Allow Variable-length addressing for integretion : Y

Any other idea ?
Do you think that I must restart my Octel after these change ?

Bye
Denis

 

[KenMeans]

No. Just make sure i understand you told me that if you look in the online cdr you see the whole 10 digit number coming into the Octel ? is that right? Do you have feature bit 60 turned on in menu 13-7 ? i don't think it should matter but i will check.

Ken Means

http://www.tel-is.com

 

[DBild]

Hi Ken,

Yes, I see the 10 digit number coming into Octel. It's look loke that:

TNETREES, NORMAL ENTRY)
Port: 1A CallType:4 caller:4186920147 callee: 702

When I look in menu 13-7, I don't see the bit 60 feature.

Bye
Denis

 

[ChuckRCT]

I could be incorrect but, I had thought that alias addressing was to be used based on the "callee" information. I didn't think that the "caller" information was used in this instance.

The way I had gotten this type of application to work based on the caller ANI was to use an Octel Designer application keyed off specific "callee" numbers. I have written this type of application and I know that Mutare has their application called Intelligent Call Routing to do this.

Chuck

http://www.rcttechnologies.com

 

[KenMeans]

It wiil treat a alias just like the mailbox number but with out seeing the system it is hard to tell why this is not working.

Ken Means

http://www.tel-is.com

 

[KenMeans]

also check menu 6-6-3 to see if you have anything in the acceptance tables

Ken Means

http://www.tel-is.com

 

[DBild]

Hi,

I have nothing in the acceptance tables.

I've made another test. When I go in the message system and that I enter my 10 digits number as MB, I'm redirect correctly to my real MB at 3 digit. The system see my alias as my MB correctly.

It's seem that the problem are between the caller information and the alias to link the call directly to the mailbox.

Bye
Denis

 

[KenMeans]

At this point i am not sure what else to do as i can't see your system ? i will do some more looking

Ken Means

http://www.tel-is.com

 

[KenMeans]

what number do you call from the outside to get to the Octel ?

is it a number that is forwarded ? or does it go direct to the pilot number of the Octel ?

Ken Means

http://www.tel-is.com

 

[DBild]

The number to go directly in my Octel are 4186534455 and as I know, it's not a forwarded number.

We also use 4186534431 (our main number). During the day, this number go to the front desk but during close hours, it is redirect to the Octel.

Denis

 

[KenMeans]

this is odd i know that i have made this work in the passed ? is the first analog port A1 ext number 4455 on the Octel ?

Ken Means

http://www.tel-is.com

 

[DBild]

Hi Ken,

I don't know why but I've make some other test this morning with an other external phone number to acces my Octel and it's working.

Thank you very much for your help.

Bye
Denis

 

[KenMeans]

It may be because of the company phone number in menu 1 1

but any way glad i could help

Ken Means

http://www.tel-is.com