I have an old Octel 3.0 Unified messenger server. I had to reload it recently, and now I can't get voice mail to work. When you call our main number the Octel greeting picks up. One of the options is to type in the extension number. The extension rings a few times and goes back to the Octel greeting. The greetings are recorded on Exchange 5.5. We are stumped. We are desperate. Anyone know Octel 3.0?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations IamaSherpa on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Octel 3.0
- Thread starter gilly05
- Start date
joeOctel
Technical User
- Feb 11, 2005
- 101
What kind of Dialogic or Brooktrout cards are you using for the PBX interface and what type of PBX is the UM 3.0 connected to? I am not sure if UM 3.0 has the Voice Mail System Configuration program, but you may need to start there to make sure the settings are still correct.
Are you getting any erroes in the log? it sounds like the system does not know where the message store is ? i do not know much about the 3.0 system
Ken Means
Ken Means
- Thread starter
- #5
I am using a Vantage PCI 8-l Voice card. It has 8 ports that connect to our Hicom 150 phone switch. The greetings are kept in the mailboxes on Exchange 5.5. And yes it does seem that Octel doesn't know where the Information store is. Thanks for any help you can provide.
joeOctel
Technical User
- Feb 11, 2005
- 101
I thought that in UM 3.0 you still have the Voicemail System Configuration program, which can set where the message store is at. The question is whether the UM 3.0 is not pointing to the message store or if the PBX integration is not correct and you are just getting played the "generic" greeting for everything. Check the PBX integration to make sure you still have the correct protocol setup on the Inband page( I am assuming that you are using the DTMF Inband Integration). You could also use the Event Viewer and see if that will give you more information on errors. Also the Operational History Viewer may give you and idea about integrations errors as well. Hopefully that is a starting point.
- Thread starter
- #7
- Status
Similar threads
- Locked
- Question