Does anyone have any advice on integrating the Octel 250 with the CallManager Express? We have a need to do so and for the most part it works with the minor exception of transferring calls.
The Octel has 8 FXO ports, one of which is dedicated to MWI only as stated by Cisco. What happens is when a caller calls in to either the Auto attendant or 0s out from a mailbox, you hear the DTMF tones and the call drops. We've tried changing the hook flash time at various increments from 500ms to 2000 (max) ms. When the hook is changed to 1200ms, you no longer hear the DTMF tones but the call still does not transfer- same with the higher flash values. We've tested hook flash and transfer on the CME by directly connecting to an FXS port with an analogue telephone and it works fine.
Any suggestions, etc would be greatly appreciated as this has been an issue for months now.
The Octel has 8 FXO ports, one of which is dedicated to MWI only as stated by Cisco. What happens is when a caller calls in to either the Auto attendant or 0s out from a mailbox, you hear the DTMF tones and the call drops. We've tried changing the hook flash time at various increments from 500ms to 2000 (max) ms. When the hook is changed to 1200ms, you no longer hear the DTMF tones but the call still does not transfer- same with the higher flash values. We've tested hook flash and transfer on the CME by directly connecting to an FXS port with an analogue telephone and it works fine.
Any suggestions, etc would be greatly appreciated as this has been an issue for months now.