Octel 250 error 2

[carlson]

Can anyone tell me what has to be done fix the frame sync error below. If I clear it out it comes right back. It is not service affecting.


Software Alarms: Enabled Last Clear: 14 JUN 04 06:24:09AM
T - Description Alarm Date Time Count Threshold
S - Frame Sync Error NSA 14 JUN 04 06:24:32AM

 

[HmmG3]

Try option 2 or 3 under the Maintenance Menu. This will show more information regarding the error. You can then go to support.avaya.com and do a search for the Aria Status Log Interpretation Guide. This guide will give you detailed information about the log and how to decode the exact problem the system is experiencing.

 

[KenMeans]

have you been able to decode the message ? if not post the
error message and i will decode it for you. not from menu 13-8 but from 13-2

 

[carlson]

KenMeans, There are no errors in 13-2 but this is what it is showing in 13-8. Thanks

Cabinet 1 Hardware Alarms:
T - Description Alarm Date Time Location

Software Alarms: Enabled Last Clear: 28 JUN 04 06:14:32AM
T - Description Alarm Date Time Count Threshold
S - Frame Sync Error NSA 28 JUN 04 06:15:31AM

 

[KenMeans]

what kind of flt cards do you have in the system, and do you have a lan card in it. also what kind of pbx ?

 

[carlson]

FLT8
We do a have lan card and the status is up
Connected to Avaya G3R

This is not service affecting however. Thanks

 

[KenMeans]

Usually the frame error is a sign of a bad port coming from the PBX side or an flt card that is not passing the self test. But you should see an error in menu 13-2. If there is not an entry in 13-2 you can’t decode what the problem is. Are you getting any reports of any kind of problem?? Are you getting any f9 errors in 13-2 or is it complete empty?

 

[carlson]

Completely empty. haven't seen any errors at all in 13-2 but everyday the frame sync error is in 13-8.

 

[KenMeans]

did you ever have a card that was in the system and now it is not ?

when was the last time the system was rebooted ?

 

[carlson]

All cards are the same as when installed.

Hasn't been rebooted since install date which is a few years ago.

 

[KenMeans]

you may want to try a reboot to see if it clears the problem or you may also want to run a garbage collect to see if the user records are all ok also

 

[carlson]

Thanks for all of your suggestions. I will run the garbage collect and see when we can do the reboot. Thanks again.