bhanson184
Technical User
I need to make changes to an Auto Attendant. Where can I find a good document that steps through the process to make the changes for the AA/ single digit menu?
Thanks
Thanks
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Octel 200 Auto Attendant
- Thread starter bhanson184
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I posted this "How-to-program Single Digit Menues some time ago.
How to program Auto Attendant / Single-Digit-Menues for:OCTEL 200/300 and VMX-100.This small course will detailed take you through how to program Auto Attendant / Single-Digit-Menues for OCTEL 200/300 and VMX-100.This feature is know as: "Press one for the Sales Dept., press two for the Service...First you should log-on and see if you have a license for this feaure:At the @ prompt type L F and see if you have the license "SW-X0019" If it is an VMX-100 the license will be named: SW-20019.If it is an OCTEL-200 the license will be named: SW-40019. If it is an OCTEL-300 the license will be named: SW-30019. In the example the welcome greeting mailbox is in MB 4000.Press one to be transferred to extension 5000.Press two to be transferred to extension 7000.At the @ prompt type U to go to the Update prompt.Make a COS/INFO/SCH for the welcome greeting: COS=50Make a COS/INFO/SCH for the "press one": COS=51Make a COS/INFO/SCH for the "press two": COS=52As the extension 5000 and 7000 NOT both end with xxx1 and xxx2, we need to do some number conversion.OCTEL always need a prefix (pre digits) and the digit "1" for transferring to an extension, if you have presssed one.We will have 55571 as number conversion to 5000 and55572 as number conversion to 7000.So pressing "1" converts the "1" to 55571 and in COS=51 to theextension number 5000.Just follow this example..A COS Enter COS. COS:50 Enter attribute. ADD:1 ADD: Enter COS. COS:51 Enter attribute. ADD:1 ADD:27 ADD:15 ADD: Enter COS. COS:52 Enter attribute. ADD:1 ADD:27 ADD:15 ADD: Enter COS. COS:.A INFO Enter the INFORMATION TABLE number to be added. (1-255) Enter empty line when done. ADD:50 Is TABLE 50 for a PORT/TRUNK? (If NO, it`s for a MAILBOX.) (Y/N, empty line = N) ADD: To COPY an existing INFORMATION TABLE, enter the TABLE NUMBER. (1-255, empty line = NONE) ADD: 1. INTERCEPT MAILBOX ADD: 3. CALL BLOCKING NUMBER ADD: 4. MAX DIGIT FOR MENU ADD: 6. PRE EXTENSION DIGITS ADD: 7. RINGS BEFORE NO ANSWER ADD: 8. MSG WAITING RINGS ADD: 9. TIMES TO RETRY ON BUSY ADD:10. USE ALT TRANSFER CODE ADD:11. DIVERT MSG TO MAILBOX ADD:12. MSG WAITING NOTIF ADD:13. AUTO GREETING ACTIVATION ADD:14. OFFSITE ATTEMPT TIMES ADD:18. NEXT MAILBOX ADD:21. FIFO QUEUE MSG MAILBOX ADD:22. MAXIMUM MSG LENGTH ADD:23. MAX NUMBER OF MSGS ADD:24. PERSONAL ASSISTANCE ADD:25. QUICK GREETING ACTIV ADD:26. AUTOTRANSFER TO ASSIST ADD:28. ANNOUNCE CALLS TO INT ADD:31. OFFSITE ONLY IF URGENT ADD:--- INFORMATION TABLE 50 COMPLETE --- Enter the INFORMATION TABLE number to be added. (1-255) Enter empty line when done. ADD:.A INFO Enter the INFORMATION TABLE number to be added. (1-255) Enter empty line when done. ADD:51 Is TABLE 51 for a PORT/TRUNK? (If NO, it`s for a MAILBOX.) (Y/N, empty line = N) ADD: To COPY an existing INFORMATION TABLE, enter the TABLE NUMBER. (1-255, empty line = NONE) ADD:50INFORMATION TABLE 50 copied to TABLE 51 . Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. ADD:--- INFORMATION TABLE 51 COMPLETE --- Enter the INFORMATION TABLE number to be added. (1-255) Enter empty line when done. ADD:52 Is TABLE 52 for a PORT/TRUNK? (If NO, it`s for a MAILBOX.) (Y/N, empty line = N) ADD: To COPY an existing INFORMATION TABLE, enter the TABLE NUMBER. (1-255, empty line = NONE) ADD:50INFORMATION TABLE 50 copied to TABLE 52 . Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. ADD:--- INFORMATION TABLE 52 COMPLETE --- Enter the INFORMATION TABLE number to be added. (1-255) Enter empty line when done. ADD:.A SCH Enter COS to add a TIME PERIOD to. (0-127) ADD:50TIME PERIOD 1: Enter INFORMATION TABLE number to use. (1-255) ADD: Enter the DEFAULT INFORMATION TABLE number to use outside the TIME PERIODS specified for COS 50 . (1-255) ADD:50.A SCH Enter COS to add a TIME PERIOD to. (0-127) ADD:51TIME PERIOD 1: Enter INFORMATION TABLE number to use. (1-255) ADD: Enter the DEFAULT INFORMATION TABLE number to use outside the TIME PERIODS specified for COS 51 . (1-255) ADD:51.A SCH Enter COS to add a TIME PERIOD to. (0-127) ADD:52TIME PERIOD 1: Enter INFORMATION TABLE number to use. (1-255) ADD: Enter the DEFAULT INFORMATION TABLE number to use outside the TIME PERIODS specified for COS 52 . (1-255) ADD:52.L SCH LST:50SCHEDULE FOR COS 50 (MAILBOX COS)DEFAULT . . . . . . . . . . . . . . . . . 50 .L SCH LST:51SCHEDULE FOR COS 51 (MAILBOX COS)DEFAULT . . . . . . . . . . . . . . . . . 51 .L SCH LST:52SCHEDULE FOR COS 52 (MAILBOX COS)DEFAULT . . . . . . . . . . . . . . . . . 52 .A USER ADD:55571,51 - "Press One" ADD:55572,52 - "Press two" ADD:4000,50 - Main greeting ADD:We need to program the number of choices given in the welcome greeting. In this example it will be 2..M INFO Enter the INFORMATION TABLE number to MODIFY. (1-255) MOD:50 Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. MOD:4 4. MAX DIGIT FOR MENU (Number of choices given in the welcome greeting) MOD:2 Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. MOD:5 5. PREFIX DIGS FOR MENU (here you enter the prefix = 5557) MOD:5557WARNING: The following MAILBOXES must exist in the USERS TABLE: 55571 55572 Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. MOD:REMEMBER TO RECORD A SMALL MESSAGE IN THESE MAILBOXES (55571 AND 55572)!Please turn off the microphone of the handset (mute), while recording!As we have given the COS=51 and 52 the attribute:27 ="After greeting plays, go to NEXT GREETING or mailbox", there must be agreeting for the mailboxes (55571 AND 55572), otherwise the call will stop here.We now need to tell wat extension number call to 55571 and 55572 should go:.M INFO Enter the INFORMATION TABLE number to MODIFY. (1-255) MOD:51 Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. MOD:1818. NEXT MAILBOX MOD:5000 Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. MOD:.M INFO Enter the INFORMATION TABLE number to MODIFY. (1-255) MOD:52 Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. MOD:1818. NEXT MAILBOX MOD:7000 Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. MOD:We will now check all the programming:.L PROF COS:50- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -COS 50 (MAILBOX COS) 1 NO MESSAGES may be recorded for this mailbox. 1 PDL INDEX VALUE NONE 3 PURGE SAVED msgs older than (days) 0 4 PURGE NEW msgs older than (days) 0 5 SECURITY CODE change interval (days) NONE DEFAULT . . . . . . . . . . . . . . . . . 50 INFORMATION TABLE 50 1 INTERCEPT MAILBOX NONE 3 CALL BLOCKING NUMBER NONE 4 MAX DIGIT FOR MENU 2 5 PREFIX DIGS FOR MENU 5557 6 PRE EXTENSION DIGITS NONE 7 RINGS BEFORE NO ANS 4 8 MSG WAITING RINGS 4 9 TIMES TO RETRY ON BUSY NONE 10 USE ALT TRANSFER CODES NO 11 DIVERT MSGS TO MAILBOX NONE 12 MSG WAITING NOTIF YES 13 AUTO GREETING ACTIV NO 14 OFFSITE ATTEMPT TIMES NONE 15 OFFSITE SPEAK TIMES 3 16 OFFSITE SPEAK DELAY 5 17 OFFSITE PREFIX DIGITS NONE 18 NEXT MAILBOX NONE 19 OFFSITE DIAL SYSP DIGS NO 20 OFFSITE END WITH POUND NO 21 FIFO QUEUE MSG MAILBOX NONE 22 MAXIMUM MSG LENGTH 6 23 MAX NUMBER OF MSGS 32 24 PERSONAL ASSISTANCE NO 25 QUICK GREETING ACTIV NO 26 AUTOTRANSFER TO ASSIST NO 27 MSG WITH AUTO TRANSFER NO 28 ANNOUNCE CALLS TO INT NO 31 OFFSITE ONLY IF URGENT NO .L PROF COS:51- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -COS 51 (MAILBOX COS) 1 NO MESSAGES may be recorded for this mailbox. 15 Transfer to a RINGING EXTENSION. 27 After greeting plays, go to NEXT GREETING or mailbox. 1 PDL INDEX VALUE NONE 3 PURGE SAVED msgs older than (days) 0 4 PURGE NEW msgs older than (days) 0 5 SECURITY CODE change interval (days) NONE DEFAULT . . . . . . . . . . . . . . . . . 51 INFORMATION TABLE 51 1 INTERCEPT MAILBOX NONE 3 CALL BLOCKING NUMBER NONE 4 MAX DIGIT FOR MENU NONE 5 PREFIX DIGS FOR MENU NONE 6 PRE EXTENSION DIGITS NONE 7 RINGS BEFORE NO ANS 4 8 MSG WAITING RINGS 4 9 TIMES TO RETRY ON BUSY NONE 10 USE ALT TRANSFER CODES NO 11 DIVERT MSGS TO MAILBOX NONE 12 MSG WAITING NOTIF YES 13 AUTO GREETING ACTIV NO 14 OFFSITE ATTEMPT TIMES NONE 15 OFFSITE SPEAK TIMES 3 16 OFFSITE SPEAK DELAY 5 17 OFFSITE PREFIX DIGITS NONE 18 NEXT MAILBOX 5000 19 OFFSITE DIAL SYSP DIGS NO 20 OFFSITE END WITH POUND NO 21 FIFO QUEUE MSG MAILBOX NONE 22 MAXIMUM MSG LENGTH 6 23 MAX NUMBER OF MSGS 32 24 PERSONAL ASSISTANCE NO 25 QUICK GREETING ACTIV NO 26 AUTOTRANSFER TO ASSIST NO 27 MSG WITH AUTO TRANSFER NO 28 ANNOUNCE CALLS TO INT NO 31 OFFSITE ONLY IF URGENT NO .The same for COS=52 except INFO INDEX #18.Finally check if there is existing a greeting for 55571 and 55572.@L R 8 ENTER DIGIT PATTERN. ("?" FOR HELP): 5557 READY PRINTER, THEN PRESS RETURN... * USER STATUS DETAIL REPORT * 08/08 12:14 2005 PAGE 1 NAME <GREETING> LAST <-------------MESSAGES-------------->MAILBOX REC? ON? LENGTH LOG-ON OLDEST NEWEST TOTAL DUR.55571 N Y 0:00 8/08 10:59 --- --- 0 0:00 55572 N Y 0:00 8/08 11:00 --- --- 0 0:00 The COS of extension 5000 and 7000 is COS = 8COS 8 (MAILBOX COS) 1 NO MESSAGES may be recorded for this mailbox. 1 PDL INDEX VALUE NONE 3 PURGE SAVED msgs older than (days) 0 4 PURGE NEW msgs older than (days) 0 5 SECURITY CODE change interval (days) NONE DEFAULT . . . . . . . . . . . . . . . . . 8 INFORMATION TABLE 8 1 INTERCEPT MAILBOX NONE 3 CALL BLOCKING NUMBER NONE 4 MAX DIGIT FOR MENU NONE 5 PREFIX DIGS FOR MENU NONE 6 PRE EXTENSION DIGITS NONE 7 RINGS BEFORE NO ANS 20 8 MSG WAITING RINGS 4 9 TIMES TO RETRY ON BUSY 5 10 USE ALT TRANSFER CODES NO 11 DIVERT MSGS TO MAILBOX NONE 12 MSG WAITING NOTIF YES 13 AUTO GREETING ACTIV NO 14 OFFSITE ATTEMPT TIMES NONE 15 OFFSITE SPEAK TIMES 3 16 OFFSITE SPEAK DELAY 5 17 OFFSITE PREFIX DIGITS NONE 18 NEXT MAILBOX NONE 19 OFFSITE DIAL SYSP DIGS NO 20 OFFSITE END WITH POUND NO 21 FIFO QUEUE MSG MAILBOX NONE 22 MAXIMUM MSG LENGTH 6 23 MAX NUMBER OF MSGS 32 24 PERSONAL ASSISTANCE NO 25 QUICK GREETING ACTIV NO 26 AUTOTRANSFER TO ASSIST NO 27 MSG WITH AUTO TRANSFER NO 28 ANNOUNCE CALLS TO INT NO 31 OFFSITE ONLY IF URGENT NO This procedure can be used to program more sub menues.After pressing "1" there can be a sub menu saying e.g.Press "1" for Sales Dept for Cars, Press "2" for the sales Dept of Motor cycles...Just follow this procedure and you will easily have Auto Attendant / Single-Digit-Menues in your OCTEL / VMX.
///doktor
How to program Auto Attendant / Single-Digit-Menues for:OCTEL 200/300 and VMX-100.This small course will detailed take you through how to program Auto Attendant / Single-Digit-Menues for OCTEL 200/300 and VMX-100.This feature is know as: "Press one for the Sales Dept., press two for the Service...First you should log-on and see if you have a license for this feaure:At the @ prompt type L F and see if you have the license "SW-X0019" If it is an VMX-100 the license will be named: SW-20019.If it is an OCTEL-200 the license will be named: SW-40019. If it is an OCTEL-300 the license will be named: SW-30019. In the example the welcome greeting mailbox is in MB 4000.Press one to be transferred to extension 5000.Press two to be transferred to extension 7000.At the @ prompt type U to go to the Update prompt.Make a COS/INFO/SCH for the welcome greeting: COS=50Make a COS/INFO/SCH for the "press one": COS=51Make a COS/INFO/SCH for the "press two": COS=52As the extension 5000 and 7000 NOT both end with xxx1 and xxx2, we need to do some number conversion.OCTEL always need a prefix (pre digits) and the digit "1" for transferring to an extension, if you have presssed one.We will have 55571 as number conversion to 5000 and55572 as number conversion to 7000.So pressing "1" converts the "1" to 55571 and in COS=51 to theextension number 5000.Just follow this example..A COS Enter COS. COS:50 Enter attribute. ADD:1 ADD: Enter COS. COS:51 Enter attribute. ADD:1 ADD:27 ADD:15 ADD: Enter COS. COS:52 Enter attribute. ADD:1 ADD:27 ADD:15 ADD: Enter COS. COS:.A INFO Enter the INFORMATION TABLE number to be added. (1-255) Enter empty line when done. ADD:50 Is TABLE 50 for a PORT/TRUNK? (If NO, it`s for a MAILBOX.) (Y/N, empty line = N) ADD: To COPY an existing INFORMATION TABLE, enter the TABLE NUMBER. (1-255, empty line = NONE) ADD: 1. INTERCEPT MAILBOX ADD: 3. CALL BLOCKING NUMBER ADD: 4. MAX DIGIT FOR MENU ADD: 6. PRE EXTENSION DIGITS ADD: 7. RINGS BEFORE NO ANSWER ADD: 8. MSG WAITING RINGS ADD: 9. TIMES TO RETRY ON BUSY ADD:10. USE ALT TRANSFER CODE ADD:11. DIVERT MSG TO MAILBOX ADD:12. MSG WAITING NOTIF ADD:13. AUTO GREETING ACTIVATION ADD:14. OFFSITE ATTEMPT TIMES ADD:18. NEXT MAILBOX ADD:21. FIFO QUEUE MSG MAILBOX ADD:22. MAXIMUM MSG LENGTH ADD:23. MAX NUMBER OF MSGS ADD:24. PERSONAL ASSISTANCE ADD:25. QUICK GREETING ACTIV ADD:26. AUTOTRANSFER TO ASSIST ADD:28. ANNOUNCE CALLS TO INT ADD:31. OFFSITE ONLY IF URGENT ADD:--- INFORMATION TABLE 50 COMPLETE --- Enter the INFORMATION TABLE number to be added. (1-255) Enter empty line when done. ADD:.A INFO Enter the INFORMATION TABLE number to be added. (1-255) Enter empty line when done. ADD:51 Is TABLE 51 for a PORT/TRUNK? (If NO, it`s for a MAILBOX.) (Y/N, empty line = N) ADD: To COPY an existing INFORMATION TABLE, enter the TABLE NUMBER. (1-255, empty line = NONE) ADD:50INFORMATION TABLE 50 copied to TABLE 51 . Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. ADD:--- INFORMATION TABLE 51 COMPLETE --- Enter the INFORMATION TABLE number to be added. (1-255) Enter empty line when done. ADD:52 Is TABLE 52 for a PORT/TRUNK? (If NO, it`s for a MAILBOX.) (Y/N, empty line = N) ADD: To COPY an existing INFORMATION TABLE, enter the TABLE NUMBER. (1-255, empty line = NONE) ADD:50INFORMATION TABLE 50 copied to TABLE 52 . Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. ADD:--- INFORMATION TABLE 52 COMPLETE --- Enter the INFORMATION TABLE number to be added. (1-255) Enter empty line when done. ADD:.A SCH Enter COS to add a TIME PERIOD to. (0-127) ADD:50TIME PERIOD 1: Enter INFORMATION TABLE number to use. (1-255) ADD: Enter the DEFAULT INFORMATION TABLE number to use outside the TIME PERIODS specified for COS 50 . (1-255) ADD:50.A SCH Enter COS to add a TIME PERIOD to. (0-127) ADD:51TIME PERIOD 1: Enter INFORMATION TABLE number to use. (1-255) ADD: Enter the DEFAULT INFORMATION TABLE number to use outside the TIME PERIODS specified for COS 51 . (1-255) ADD:51.A SCH Enter COS to add a TIME PERIOD to. (0-127) ADD:52TIME PERIOD 1: Enter INFORMATION TABLE number to use. (1-255) ADD: Enter the DEFAULT INFORMATION TABLE number to use outside the TIME PERIODS specified for COS 52 . (1-255) ADD:52.L SCH LST:50SCHEDULE FOR COS 50 (MAILBOX COS)DEFAULT . . . . . . . . . . . . . . . . . 50 .L SCH LST:51SCHEDULE FOR COS 51 (MAILBOX COS)DEFAULT . . . . . . . . . . . . . . . . . 51 .L SCH LST:52SCHEDULE FOR COS 52 (MAILBOX COS)DEFAULT . . . . . . . . . . . . . . . . . 52 .A USER ADD:55571,51 - "Press One" ADD:55572,52 - "Press two" ADD:4000,50 - Main greeting ADD:We need to program the number of choices given in the welcome greeting. In this example it will be 2..M INFO Enter the INFORMATION TABLE number to MODIFY. (1-255) MOD:50 Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. MOD:4 4. MAX DIGIT FOR MENU (Number of choices given in the welcome greeting) MOD:2 Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. MOD:5 5. PREFIX DIGS FOR MENU (here you enter the prefix = 5557) MOD:5557WARNING: The following MAILBOXES must exist in the USERS TABLE: 55571 55572 Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. MOD:REMEMBER TO RECORD A SMALL MESSAGE IN THESE MAILBOXES (55571 AND 55572)!Please turn off the microphone of the handset (mute), while recording!As we have given the COS=51 and 52 the attribute:27 ="After greeting plays, go to NEXT GREETING or mailbox", there must be agreeting for the mailboxes (55571 AND 55572), otherwise the call will stop here.We now need to tell wat extension number call to 55571 and 55572 should go:.M INFO Enter the INFORMATION TABLE number to MODIFY. (1-255) MOD:51 Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. MOD:1818. NEXT MAILBOX MOD:5000 Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. MOD:.M INFO Enter the INFORMATION TABLE number to MODIFY. (1-255) MOD:52 Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. MOD:1818. NEXT MAILBOX MOD:7000 Enter INDEX of the entry to MODIFY. (1-32) Enter empty line when done. MOD:We will now check all the programming:.L PROF COS:50- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -COS 50 (MAILBOX COS) 1 NO MESSAGES may be recorded for this mailbox. 1 PDL INDEX VALUE NONE 3 PURGE SAVED msgs older than (days) 0 4 PURGE NEW msgs older than (days) 0 5 SECURITY CODE change interval (days) NONE DEFAULT . . . . . . . . . . . . . . . . . 50 INFORMATION TABLE 50 1 INTERCEPT MAILBOX NONE 3 CALL BLOCKING NUMBER NONE 4 MAX DIGIT FOR MENU 2 5 PREFIX DIGS FOR MENU 5557 6 PRE EXTENSION DIGITS NONE 7 RINGS BEFORE NO ANS 4 8 MSG WAITING RINGS 4 9 TIMES TO RETRY ON BUSY NONE 10 USE ALT TRANSFER CODES NO 11 DIVERT MSGS TO MAILBOX NONE 12 MSG WAITING NOTIF YES 13 AUTO GREETING ACTIV NO 14 OFFSITE ATTEMPT TIMES NONE 15 OFFSITE SPEAK TIMES 3 16 OFFSITE SPEAK DELAY 5 17 OFFSITE PREFIX DIGITS NONE 18 NEXT MAILBOX NONE 19 OFFSITE DIAL SYSP DIGS NO 20 OFFSITE END WITH POUND NO 21 FIFO QUEUE MSG MAILBOX NONE 22 MAXIMUM MSG LENGTH 6 23 MAX NUMBER OF MSGS 32 24 PERSONAL ASSISTANCE NO 25 QUICK GREETING ACTIV NO 26 AUTOTRANSFER TO ASSIST NO 27 MSG WITH AUTO TRANSFER NO 28 ANNOUNCE CALLS TO INT NO 31 OFFSITE ONLY IF URGENT NO .L PROF COS:51- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -COS 51 (MAILBOX COS) 1 NO MESSAGES may be recorded for this mailbox. 15 Transfer to a RINGING EXTENSION. 27 After greeting plays, go to NEXT GREETING or mailbox. 1 PDL INDEX VALUE NONE 3 PURGE SAVED msgs older than (days) 0 4 PURGE NEW msgs older than (days) 0 5 SECURITY CODE change interval (days) NONE DEFAULT . . . . . . . . . . . . . . . . . 51 INFORMATION TABLE 51 1 INTERCEPT MAILBOX NONE 3 CALL BLOCKING NUMBER NONE 4 MAX DIGIT FOR MENU NONE 5 PREFIX DIGS FOR MENU NONE 6 PRE EXTENSION DIGITS NONE 7 RINGS BEFORE NO ANS 4 8 MSG WAITING RINGS 4 9 TIMES TO RETRY ON BUSY NONE 10 USE ALT TRANSFER CODES NO 11 DIVERT MSGS TO MAILBOX NONE 12 MSG WAITING NOTIF YES 13 AUTO GREETING ACTIV NO 14 OFFSITE ATTEMPT TIMES NONE 15 OFFSITE SPEAK TIMES 3 16 OFFSITE SPEAK DELAY 5 17 OFFSITE PREFIX DIGITS NONE 18 NEXT MAILBOX 5000 19 OFFSITE DIAL SYSP DIGS NO 20 OFFSITE END WITH POUND NO 21 FIFO QUEUE MSG MAILBOX NONE 22 MAXIMUM MSG LENGTH 6 23 MAX NUMBER OF MSGS 32 24 PERSONAL ASSISTANCE NO 25 QUICK GREETING ACTIV NO 26 AUTOTRANSFER TO ASSIST NO 27 MSG WITH AUTO TRANSFER NO 28 ANNOUNCE CALLS TO INT NO 31 OFFSITE ONLY IF URGENT NO .The same for COS=52 except INFO INDEX #18.Finally check if there is existing a greeting for 55571 and 55572.@L R 8 ENTER DIGIT PATTERN. ("?" FOR HELP): 5557 READY PRINTER, THEN PRESS RETURN... * USER STATUS DETAIL REPORT * 08/08 12:14 2005 PAGE 1 NAME <GREETING> LAST <-------------MESSAGES-------------->MAILBOX REC? ON? LENGTH LOG-ON OLDEST NEWEST TOTAL DUR.55571 N Y 0:00 8/08 10:59 --- --- 0 0:00 55572 N Y 0:00 8/08 11:00 --- --- 0 0:00 The COS of extension 5000 and 7000 is COS = 8COS 8 (MAILBOX COS) 1 NO MESSAGES may be recorded for this mailbox. 1 PDL INDEX VALUE NONE 3 PURGE SAVED msgs older than (days) 0 4 PURGE NEW msgs older than (days) 0 5 SECURITY CODE change interval (days) NONE DEFAULT . . . . . . . . . . . . . . . . . 8 INFORMATION TABLE 8 1 INTERCEPT MAILBOX NONE 3 CALL BLOCKING NUMBER NONE 4 MAX DIGIT FOR MENU NONE 5 PREFIX DIGS FOR MENU NONE 6 PRE EXTENSION DIGITS NONE 7 RINGS BEFORE NO ANS 20 8 MSG WAITING RINGS 4 9 TIMES TO RETRY ON BUSY 5 10 USE ALT TRANSFER CODES NO 11 DIVERT MSGS TO MAILBOX NONE 12 MSG WAITING NOTIF YES 13 AUTO GREETING ACTIV NO 14 OFFSITE ATTEMPT TIMES NONE 15 OFFSITE SPEAK TIMES 3 16 OFFSITE SPEAK DELAY 5 17 OFFSITE PREFIX DIGITS NONE 18 NEXT MAILBOX NONE 19 OFFSITE DIAL SYSP DIGS NO 20 OFFSITE END WITH POUND NO 21 FIFO QUEUE MSG MAILBOX NONE 22 MAXIMUM MSG LENGTH 6 23 MAX NUMBER OF MSGS 32 24 PERSONAL ASSISTANCE NO 25 QUICK GREETING ACTIV NO 26 AUTOTRANSFER TO ASSIST NO 27 MSG WITH AUTO TRANSFER NO 28 ANNOUNCE CALLS TO INT NO 31 OFFSITE ONLY IF URGENT NO This procedure can be used to program more sub menues.After pressing "1" there can be a sub menu saying e.g.Press "1" for Sales Dept for Cars, Press "2" for the sales Dept of Motor cycles...Just follow this procedure and you will easily have Auto Attendant / Single-Digit-Menues in your OCTEL / VMX.
///doktor
- Thread starter
- #4
bhanson184
Technical User
Yes, a co-worker sent me the link. All I have is the main extension number. I wanted to see if there was an easy way to follow the menu (Auto Attendant) to determine where they are routing to. One of the prompts they want to dial a toll free number so that one is the main concern.
Thanks
Thanks
- Thread starter
- #5
bhanson184
Technical User
This is to change an Auto Attendant. I have dialed in a few times. I do not see where option 6 is in the setup. I looked at the COS (l prof) of the lead number and see it route to mailbox 1000 and has 3 COS in one field. Maybe I'm over thinking how to change this.
- Thread starter
- #6
bhanson184
Technical User
If I change the info tables intercept mailbox to another extension (I'll show the routing) does that change where prompt x routes to?
I have extension 1234 cos 130 uses intercept 7001.
7001 cos 131 has 7001 as the intercept.
7002 cos 132 has 7002 as the intercept.
If I want prompt 1 to route to 7002 do I only change the intercept mailbox to 7002 in the info table?
and for prompt 2 change the intercept mailbox to 6665
(m info 131 & 132)?
Let me know if I'm on the right track
Thanks
I have extension 1234 cos 130 uses intercept 7001.
7001 cos 131 has 7001 as the intercept.
7002 cos 132 has 7002 as the intercept.
If I want prompt 1 to route to 7002 do I only change the intercept mailbox to 7002 in the info table?
and for prompt 2 change the intercept mailbox to 6665
(m info 131 & 132)?
Let me know if I'm on the right track
Thanks
- Thread starter
- #8
bhanson184
Technical User
Thanks doktor;
I tried what you show and it didn't work (according to the remote customer). When I traced the call it looks like it still routes to 7001 after I change it to 7002. 18 was set to none and I left it that way. I did not try it by changing the "next mailbox".
I tried what you show and it didn't work (according to the remote customer). When I traced the call it looks like it still routes to 7001 after I change it to 7002. 18 was set to none and I left it that way. I did not try it by changing the "next mailbox".
To see your point, I need you to post the relevant COS, INFO and SCHedules here (.l profile).
If you in a profile press 1 the call will be transferred to the NEXT MAILBOX (e.g. 5000).
If you in a profile press 1 the call will be transferred to the NEXT MAILBOX (e.g. 5000), but if the call is not answered af a while, the call will be transferred to the INTERCEPT MAILBOX .
///doktor
If you in a profile press 1 the call will be transferred to the NEXT MAILBOX (e.g. 5000).
If you in a profile press 1 the call will be transferred to the NEXT MAILBOX (e.g. 5000), but if the call is not answered af a while, the call will be transferred to the INTERCEPT MAILBOX .
///doktor
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