Octel 100 Dropping Calls

[stolts01]

Users can dial in to their boxes and check messages and work inside their mailbox all day long. But as soon as someone tries to leave a message, it disconnects. Disconnects are either abrupt or you sometimes hear the system say "Good bye" and then it drops you. Messages last from 3 seconds to 60 seconds. We have an Octel 100 with 12 inbound lines connected to a Centrix System. The phone company uses a Nortel DMS 100. We've even gone as far as purchasing a new system to end up with the same results. We've got the SMDI link working so the octel can tell who is calling, but leaving messages still won't function correctly. Any help would be greatly appreciated.

 

[octelvoice]

I would run a trace and capture one of the dropped calls should be easy if it's dropping that many. If you have a trace post it so I can see, sounds like there is timming issuses or the SMDI is sending something you don't need. Either way a trace should show you wheather it's the 100 dropping the call or the Nortel.

 

[stolts01]

We took another phone to the CO and had it plugged into the same line we used for testing. Once I was dialed in and started leaving a message, I picked up the testing phone. the octel hung up after about 6 seconds, but I was able to keep the call going between the test phone and my cell phone. The nortel isn't dropping the calls. We've captured via serial port the data being transferred by the smdi link to confirm this.

Any more ideas?

 

[ChuckRCT]

I think octelvoice has the Octel 100 confused with the VMX 100. You can't run a trace, but you can turn the Debug Mode on in the System Setup> Voice System Parameters and then do a test call and then look at the PLUS.log in the \CVR1 folder to possibly help troubleshoot the problem.


Chuck