Hello all,
I have created a Call flow in a Mailbox, press 4 for XX, press 6 for XXX, # for VM. I am trying to get these to go to the Extension i enetered in.
When i dial it, press the digit, i go right to vm and not that ext? any help appreciated.
TIA.
Call comes into location, press 1 (goes to a ring group), if they don't pickit up, that mailbox XXXXX plays call flow greeting.. press 4 for this dept, 6 for this dept. etc.
4 is a blind transfer to a ACD Q in another location. as is 6. I am just note sure WHY, when i dial the 4/6 it goes right to XXXXX vm and does not blind transfer to that q. I hope i am explaining enough.
That mailbox (13077). Is what picks up and plays the call flow greeting. I have set up blind trsf as stated above, but as soon as i hit the 4 (to goto the other Q) i end up in 13077 vm.
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