Nupoint Fax

[Mitelpassion]

Hi,

I'm new to Nupoint. I'll eventually get training in about 3 weeks from now but am busy with an installation right now that just couldn't wait.

my question is around faxing.
I've managed to get inbound faxing to work but am having difficulty with outbound faxing.
I have 2 line groups, one is nupoint voice (for incoming) and using lines 4001 to 4004. My second line group is a Pager Dialer (for outgoing) and using lines 4005 - 4007.

I've assigned two fax groups. 1 for incoming and 2 for outgoing. In turn these fax groups are assigned to the line groups 1 and 2 respectively. I've also assinged channels to these fax groups however it would appear that fax groups can't share channels. Is this by design or am I doing something wrong.

Simply put can I have my 4 fax channels serve as both incoming and outgoing channels.
I'm thinking not...

Thanks in advance

 

[Mitel100]

Hi Mitelpassion,

You are right, you cannot have the same Fax channel in different fax groups.

What I would do is just have 1 fax group with all 4 channels in an assign this fax group to both your voice and Pager line groups.

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[Mitelpassion]

fax group is assigned to voice group. if I assign fax group to pager line group would it not remove itself from the voice?

I did so many config changes - I'm sure I tried this and it removed itself from the voice group. I could be wrong though as I've said, tried a gazillion things not being sure what I was trying

Thanks

 

[Mitel100]

No this should be ok as you can assign a fax group to more than 1 line group.



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[Mitelpassion]

cheers for that. will try again in the morning.

 

[Mitelpassion]

ok , I have assigned the fax group to the pager group as well as the nupoint voice group.

I'm still not able to fax outbound. the system has been licensed for outbound fax and I'm sure all the FCOS settings to allow for outbound as per the help file has been set.

any pointers on this?

 

[kwbMitel]

The issue may be with the Pager Line group, not the fax.

Setup a mailbox to use the pager dialer and make sure the VM can dial out at all.



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Mitelpassion]

kwb,

I think this is what I may be missing - setting up a mailbox to use the pager dialer. I'm not sure how to do this. I've been reading the help file but am confused.
The weekend has passed so hopefuly a fresh start on this

I'm also still trying to figure out why to use a Pager group, bascially how excatly the outbound faxing takes place within the Nupoint system. Could you provide some clarity on that perhaps?

I'm using different IP ports for the Nupoint Voice Line group and the Pager Group, not sure if this makes a difference, don't think it should?

Thanks

 

[Mitel100]

Mitelpassion,

Can you run a configeration report and post the details of your pager group.

Thanks



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[Mitelpassion]

I think this is it. Am really like a fish outa water with Nupoint. Can't wait for the training....

Group #2 lines = [PAGER DIALER]
ONLINE MENU (G,M,C,Q,X): c
Enter Group Number to Display (1-24) or <CR> for all: 2

Activating active configuration config=1 without Stoping TCP/IP
[?1049h[?1h=***** BEGINNING OF DATA ******?<space> PgDn PgUp   to view; <q> to exit *****
NUPOINT VOICE SYSTEM CONFIGURATION

Group #2: "FaxOUT"
Module 1: Lines 0:4 0:5 0:6
Fax Conn: Fax Group 1 (4 channels shared w/ other line groups)
Voice Recognition Conn: <none>
Application = [PAGER DIALER]
Dial plan = [v,v,v,v,v,v,v,v,v]
Administrator mbox # = [998]
General Greeting mbox # = []
Attendant mbox # = [999]
Wait Prompt = [Y]
Caller multiple messages enabled = [Y]
KEY_0 for attendant transfer during greeting = [N]
Disconnect string = []
Pre-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [4], Max = [10], Language = [English]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
/tmp/fileYj5Dlz  Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
: Suppress Number = [N], Single Digit Access = [N]
: Delay Before Answer = [50]
: E-mail Transfer String = []
: Allow Dial an Extension for callers = [N], users = [N]
: Analog Networking: Call Setup timeout = [6]
: International Access Code = [], Country code = []
: Area/City code = [], 1plus dialing = []
: Area/City code is dialed with Local Telephone Number = [N]
: Telephone number = [], Loop-back Test Mailbox = []
: Name Greet Quality = [], Message Quality = []
: Attendant's extension = [0]
: Pre DN or attendant xfer string = [S+]
: Supports pager systems:
: [0] = "Fax"
:
:
:
:
: Pager Systems:
: Pager System [0], Pager Name = "Fax"
: Access code = [T], Hold time = [20]
:
:
:
:
:
: TCP/IP System Wide Host Configuration
: -------------------------------------
:
: Domain name: ncr.local
:
: H C M S
: o a o l N
: s r d o e
: t d e t t IP Address Host Name
:-----------------------------------------------------------------------------------------------------
: 1 1 P 0 1 192.168.33.17 mitelnpm
:
:
:SmartHost : 192.168.33.233
:
:
:
: ICP # 1
:----------
: 3300 ICP Name: Ncrprim.
: 3300 ICP IP Address: 192.168.33.16
: Set Registration Code: *** Set Replacement Code: ###
:
: HCI Reroute Hunt Group Number:
: Number of extensions configured: 7
: Module Number Channel Number Extension.
: 1 0 4001
: 1 1 4002
: 1 2 4003
: 1 3 4004
: 1 4 4005
: 1 5 4006
: 1 6 4007
:
:
: ICP # 2
:----------
: 3300 ICP Name: .
: 3300 ICP IP Address:
: Set Registration Code: Set Replacement Code:
:
: HCI Reroute Hunt Group Number:
: There are no channels assigned.
:
:
: ICP # 3
:----------
: 3300 ICP Name: .
: 3300 ICP IP Address:
: Set Registration Code: Set Replacement Code:
:
: HCI Reroute Hunt Group Number:
: There are no channels assigned.
:
:
: ICP # 4
:----------
: 3300 ICP Name: .
: 3300 ICP IP Address:
: Set Registration Code: Set Replacement Code:
:
: HCI Reroute Hunt Group Number:
: There are no channels assigned.
: There are no ports assigned for the PIMG/TIMG 1.
: There are no ports assigned for the PIMG/TIMG 2.
: There are no ports assigned for the PIMG/TIMG 3.
: There are no ports assigned for the PIMG/TIMG 4.
: There are no ports assigned for the PIMG/TIMG 5.
: There are no ports assigned for the PIMG/TIMG 6.
: There are no ports assigned for the PIMG/TIMG 7.
: There are no ports assigned for the PIMG/TIMG 8.
: There are no ports assigned for the PIMG/TIMG 9.
: There are no ports assigned for the PIMG/TIMG 10.
: There are no ports assigned for the PIMG/TIMG 11.
: There are no ports assigned for the PIMG/TIMG 12.
: There are no ports assigned for the PIMG/TIMG 13.
: There are no ports assigned for the PIMG/TIMG 14.
: There are no ports assigned for the PIMG/TIMG 15.
: There are no ports assigned for the PIMG/TIMG 16.
: There are no ports assigned for the PIMG/TIMG 17.
: There are no ports assigned for the PIMG/TIMG 18.
: There are no ports assigned for the PIMG/TIMG 19.
: There are no ports assigned for the PIMG/TIMG 20.
: There are no ports assigned for the PIMG/TIMG 21.
: There are no ports assigned for the PIMG/TIMG 22.
: There are no ports assigned for the PIMG/TIMG 23.
: There are no ports assigned for the PIMG/TIMG 24.
: There are no ports assigned for the PIMG/TIMG 25.
: There are no ports assigned for the PIMG/TIMG 26.
: There are no ports assigned for the PIMG/TIMG 27.
: There are no ports assigned for the PIMG/TIMG 28.
: There are no ports assigned for the PIMG/TIMG 29.
: There are no ports assigned for the PIMG/TIMG 30.
:
: The following optional features are enabled:
: Configurable Data link
: Configurable Message Waiting
: NP Receptionist
: NuPoint Fax
: Enhanced In-band
: Unified TCP/IP
: NP PWG View
: NP Call Director
: Caller Line Id user interface
: NP Config Server
: NP Admin Server
: LAN Backup
: UM-SMTP
: UM-WebView
: IP Integration
:
: Prompt Language Configuration:
: English
: British English Full Set Prompts Install
:
: END
:****** END OF DATA *********?PgUp  to review; <h> for help; <q> to exit ******
(END) (END) (END) (END) (END) (END) (END) (END) (END) (END) (END) (END) (END) (END) [?1l>[?1049lONLINE MENU (G,M,C,Q,X): x
xWriting new configuration report to /usr/vm/config/vm.report.1 ...

Activating active configuration config=1 without Stoping TCP/IP
vmcmd_update: performing 'cp -p /usr/vm/config/vm.report.1 /usr/vm/config/vm.report'

 

[Mitelpassion]

Log file faxwslog.txt contains the following. The failure is almost instantaneous. I'm thinking that there something that I didn't configure that I should have.


30/Nov/09 14:59:46.823 faxws INFO [ 5532] faxCS.cpp:0252 [1] CFaxConverterSender CTOR (addr=0x0a01b948).
30/Nov/09 14:59:46.838 faxws INFO [ 5532] faxCS.cpp:0115 Created FCS object (addr=0x0a01b948).
30/Nov/09 14:59:46.838 faxws INFO [ 5532] faxCS.cpp:0274 [1] FCS object at address 0x0a01b948 starting conversion.
30/Nov/09 14:59:46.839 faxws INFO [ 5532] faxCS.cpp:0286 [1] CFaxConverterSender created thread 0xb73bfb90.
30/Nov/09 14:59:46.879 faxws INFO [ 5532] faxCS.cpp:0391 [1] faxifyTing document /tmp/wsfax/mbox2654_4b13c1c2/fax_mb2654_4b13c1c2.tiff
30/Nov/09 14:59:46.903 faxws INFO [24525] faxCS.cpp:1014 [1] Async child started. CWD = /tmp/wsfax/mbox2654_4b13c1c2
30/Nov/09 14:59:46.903 faxws INFO [ 5532] faxCS.cpp:1043 [1] 24525 still running (300 seconds left until timeout)
30/Nov/09 14:59:47.613 faxws INFO [ 5532] faxCS.cpp:1076 [1] Child pid_t 24525 finished
30/Nov/09 14:59:47.613 faxws INFO [ 5532] faxCS.cpp:1101 [1] Async cmd convert finished succesfully.
30/Nov/09 14:59:47.614 faxws INFO [24527] faxCS.cpp:1014 [1] Async child started. CWD = /tmp/wsfax/mbox2654_4b13c1c2
30/Nov/09 14:59:47.614 faxws INFO [ 5532] faxCS.cpp:1043 [1] 24527 still running (300 seconds left until timeout)
30/Nov/09 14:59:48.628 faxws INFO [ 5532] faxCS.cpp:1076 [1] Child pid_t 24527 finished
30/Nov/09 14:59:48.628 faxws INFO [ 5532] faxCS.cpp:1101 [1] Async cmd /usr/bin/gs finished succesfully.
30/Nov/09 14:59:48.629 faxws INFO [ 5532] faxCS.cpp:0402 [1] Document faxification OK, file = , mbox= 2654.
30/Nov/09 14:59:48.632 faxws INFO [ 5532] faxCS.cpp:0531 [1] Saving recording 30506240 from file /tmp/wsfax/mbox2654_4b13c1c2/fax_mb2654_4b13c1c2.tiff
30/Nov/09 14:59:48.654 faxws INFO [ 5532] faxCS.cpp:0456 [1] Fax file /tmp/wsfax/mbox2654_4b13c1c2/fax_mb2654_4b13c1c2.tiff stored in SAM record 30506240.
30/Nov/09 14:59:48.678 faxws INFO [ 5532] faxCS.cpp:0463 [1] Fax conversion completed, mailbox = 2654.
30/Nov/09 14:59:48.679 faxws INFO [ 5532] faxCS.cpp:0487 [1] Sending fax to recipient: 4444
30/Nov/09 14:59:48.764 faxws ERROR [ 5532] faxCS.cpp:0493 [1] Failed to send fax to recipient 4444, error code = 17
30/Nov/09 14:59:48.764 faxws WARN [ 5532] faxCS.cpp:0580 [1] Fax send failure, mbox = 2654. Preparing failure receipt.
30/Nov/09 14:59:48.808 faxws INFO [ 5532] faxCS.cpp:0697 [1] Adding recipient to copy list: telephone # 4444
30/Nov/09 14:59:48.826 faxws INFO [ 5532] faxCS.cpp:0585 [1] Created copy list 291400000002654.
30/Nov/09 14:59:48.838 faxws INFO [ 5532] faxCS.cpp:0616 [1] Failure receipt created for mailbox 2654.
30/Nov/09 14:59:48.841 faxws INFO [ 5532] faxCS.cpp:0218 There are no conversions queued.
30/Nov/09 14:59:48.678 faxws INFO [ 5532] faxCS.cpp:0463 [1] Fax conversion completed, mailbox = 2654.
30/Nov/09 14:59:48.679 faxws INFO [ 5532] faxCS.cpp:0487 [1] Sending fax to recipient: 4444
30/Nov/09 14:59:48.764 faxws ERROR [ 5532] faxCS.cpp:0493 [1] Failed to send fax to recipient 4444, error code = 17
30/Nov/09 14:59:48.764 faxws WARN [ 5532] faxCS.cpp:0580 [1] Fax send failure, mbox = 2654. Preparing failure receipt.
30/Nov/09 14:59:48.808 faxws INFO [ 5532] faxCS.cpp:0697 [1] Adding recipient to copy list: telephone # 4444
30/Nov/09 14:59:48.826 faxws INFO [ 5532] faxCS.cpp:0585 [1] Created copy list 291400000002654.
30/Nov/09 14:59:48.838 faxws INFO [ 5532] faxCS.cpp:0616 [1] Failure receipt created for mailbox 2654.
30/Nov/09 14:59:48.841 faxws INFO [ 5532] faxCS.cpp:0218 There are no conversions queued.

 

[Mitel100]

Ok for internal faxes your pager plan looks ok. this will need to be modified for external calls.

For mailbox 2654 FCOS, make sure that is has a least these feature bits:

191(Make Fax Messages)
193 (Deliver Fax to Default Number)
195 (Specify Fax Delivery Number)
290 (Enable UM Web View)
110 (Make/Give to Telephone Number)

On the mailbox config make sure that the following is set as this allow for outbound fax via the web:

Specify the Call Placement Pager Access Type = 0

__________________________

There is no 'I' in 'Team'
__________________________

 

[Mitelpassion]

mitel100,

I'm looking for this option:
On the mailbox config make sure that the following is set as this allow for outbound fax via the web:

Specify the Call Placement Pager Access Type = 0

Can I find this on the web config or would I have to use the console menu?

 

[Mitel100]

Apologies I have been out all day. I always program via the console, I have never seen this option in the web page.



__________________________

There is no 'I' in 'Team'
__________________________

 

[Mitelpassion]

ah yes.. it's under the webview called outdial apps.
I have set this.

I've rebuilt the server and have implemented your suggestions. I'll try again tomorrow once I've taken the system back to site.

thanks for the help thus far.
I pretty much had all of what you have suggested in place except for FCOS 110 (Make/Give to Telephone Number)

I'll let you know how I get on.

 

[Mitelpassion]

Have tried this again, and didn't work.
I must be doing something wrong.

the ports used for the pager can dial out so it's not a barring issue

any other pointers perhaps?

 

[Mitelpassion]

ok looks like it's working now.
I used a speed call 4 digits to dial as the destination number. I used both yes and no for override toll control, both succeeded.

I can only deduce that it has something to do with the amount of digits I'm using to dial as barring is not the problem

is there anywhere one has to set the digit length?
I've looked at the LCOS fax limits and this has been set to 11 digits.

anything else I could be looking for?

thanks for the help thus far

 

[Mitel100]

Hi Mitelpassion, can you confirm the actual number you are dialling to send the fax, I thought it was 4444 as stated before in the log.

Thanks

__________________________

There is no 'I' in 'Team'
__________________________

 

[Mitelpassion]

it was 4444 but 4444 is a speeddial to another number.
the reason why I tried a speed dial was to make sure that I wasn't having any barring issues.

initially 4444 didn't work at all. I've subsequently reinstalled the server and now 4444 is working both for override toll control yes and no.

This indicates to me that the issue is not due to barring. The fact that 4444 but the 11 digit number doesn't (4444 point to the exact 11 digit number) probably means a dialling digit length restriction of sorts right?

 

[Mitelpassion]

ok have nailed it down to the following:
any number up to 8 digits work.
any number over 8 digits in length doesn't work and returns an error immediately.

any ideas. I've gone through the FCOS and LCOS and have changed certain fields which in my mind could have caused this, however still doesn't work.