Nupoint fax boxes 1

[Pheadrus]

I am missing something (probably simple)

We have a customer that was initially set up before I joined my company, they are doing something odd with MAS and Nupoint. We have standard voicemail mailboxes set up for them on the MAS server that are copying to email, no problem there. I can see those mailboxes in the users area of MAS. They also have fax mailboxes set up on the MAS server, those we cannot see in the MAS interface (and I cannot get Nupoint web console to open) we have been building those fax boxes through the command line interface, the boxes are there, we can see that they are receiving faxes, but the customer is expecting these to go to email as well, and I have been unable to determine how to link the fax mailbox with an email account. The mailboxes that are working are showing odd status in the CLI for the FAX RETRIEVAL ACCESS TYPE: -92 (the number changes on each of them) but I can only set that field to 0 or U. So I am thinking that there must be someplace else that I need to go to set that.

I am wondering where I would set up the translation from fax to email or how I would link the fax box to one of the standard mailboxes so that it used the same email as the voicemail box. Would that be something that I would need to do in the Nupoint web console?

The older boxes are working, the new ones that I have set up are not working, and I know that I am missing a step, but I really don’t know where to go to find what I am missing.

MAS 1.2

 

[kwbMitel]

Not simple.

First things first.
[ul]
[li]The reason you cannot access the nupoint web console is that you are not navigating to the server using a FQDN.[/li]
[li]Hopefully your DNS is setup with the server host name so that you can access it without modifying your hosts file on your PC.[/li]
[/ul]
Be prepared, I am NOT going to tell you all the ways you can fix this as too many assumptions need to be made. I am going to start with the most likely solution based on your info and we will probably have some false starts. Don't get frustrated, this might take awhile.

Based on your description I am envisioning the following setup
[ul]
[li]Each user has a mailbox associated with thier desk set / DID[/li]
[li]Each user with fax has a separate mailbox for FAX and this mailbox has a separate DID[/li]
[li]As older Fax mailboxes are working and the new ones are not, this may be a simple fix[/li]
[li]Check the FCOS of the fax mailbox and verify that option 122 is enabled (Broadcast Mailbox)[/li]
[li]If so, on a working FAX mailbox, check distribution list 1 and see if the deskset mailbox is listed as a member[/li]
[li]If so, check distribution list 1 on a NON-working fax mailbox and see if the deskset mailbox is missing.[/li]
[li]If so, add the deskset mailbox to distribution list 1 of the fax mailbox[/li]
[/ul]

If my assumptions are off by even a little, we will need to start over. Otherwise, that should fix it.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Pheadrus]

Awesome help, that was exactly everything that I needed, thank you!