NuPoint - CALL FLOW - TWO DIGIT Menu Structure

[Imbru]

Any way to get TWO DIGIT MENUS in NuPoint?

We currently have a department that has >10 people, and management wants that all on the same menu tree (i.e., press 1 for user 1... press 19 for user 19...) (YES I KNOW that makes for a long recording - that's an uphill battle with management I'm not interested in fighting)

As a workaround, we have MULTI-KEY set up as a BLIND TRANSFER TO DIALED EXT, and the recording states "dial 1001 for user 1... dial 1002 for user 2, etc.).

Just trying to find a way to do that in the call flow without exposing the extension (which is not a big deal in the long run if we're forced to do that)...

 

[jpruder]

Think I may have answered this elsewhere. You can set up a daisy chain type of callflow menu where the first takes a single dtmf digit and goes to the next.

 

[Imbru]

Of course that makes sense after you said that.

Thanks for the kick in the brain to get me thinking past one the dimensional menu structure....

 

[jpruder]

I have had to set up a multi tenanted Nupoint such that each is in an affinity group, but each also has a similar menu tree nesting to only allow calls dialed to each. This is 4 digit and each level looks for a single key press. Any invalid plays a message and then back to start. Therefore in theory you can do multi digit, but it requires more work.