NuPoint Call Director Dial-by-name

[taztuk]

Hi,

Getting an issue with MAS 2.1 based NuPoint using Dial-By-(last)Name in my Call Director Call flow. The recorded name is not being pronounced before ringing the user if more than 1 matching digit is received. Small deployment with 3300CX II/MCD 4.2 / 35 users.

Thanks for any input!

 

[kwbMitel]

Assuming that Pronounced = Pre-announced in your context.

I would ask if you have enabled "exact match break"

**********************************************
What's most important is that you realise ... There is no spoon.

 

[taztuk]

Hi kwbMitel,

This seems to be my problem indeed as per the configuration output below, but pardon my ignorance, I can't seem to find where I can change this setting. I also find strange the fact that this shows "Dial-by-name: Last First = [Y]" and my Call flow "Dial-by-name" action is set with "Last Name First" unchecked. Could this have to do with user interface being set as Call Director?

Regards,

=========== NP Configuration Output ============================

NUPOINT VOICE SYSTEM CONFIGURATION

Group #1: "Voice1"
Module 1: Lines 0:0 0:1 0:2 0:3
Voice Recognition Conn: <none>
Application = [NUPOINT VOICE]
NP Call Director Interface
Dial plan = [0,4,0,0,0,0,0,0,4]
Administrator mbox # = [9998]
General Greeting mbox # = []
Attendant mbox # = [9999]
Transfer Call Box # = [S+]
Wait Prompt = [Y]
Caller multiple messages enabled = [Y]
KEY_0 for attendant transfer during greeting = [Y]
Disconnect string = []
Pre-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [4], Max = [10], Language = [English]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
Suppress Number = [N], Single Digit Access = [N]
Delay Before Answer = [50]
E-mail Transfer String = []
Allow Dial an Extension for callers = [Y], users = [Y]
Analog Networking: Call Setup timeout = [6]
International Access Code = [], Country code = []
Area/City code = [], 1plus dialing = []
Area/City code is dialed with Local Telephone Number = [N]
Telephone number = [], Loop-back Test Mailbox = []
Name Greet Quality = [0], Message Quality = [0]
Pre-DN = [S+], Post-DN = [+], Connect = [], Serial = [S+]
Return = [S+], Return call reject = [++], Reorder Action = [0H]
PBX dial plan = [4,4,0,0,0,0,a,0,4]
Offsets = [0,0,0,0,0,0,0,0,0]
Deleted digits = [0,0,0,0,0,0,0,0,0]
Timeout for receipt of first DTMF digit (.1 seconds) = [0]
Greet/Name = [G], PBX console operation = [N]
Day operator = [0H], Night operator = [0H]
Attendant extension = [0]
TDD - Dialtone detect time = [0]
TDD - Minimum Dialtone Detect Power = [0]
TDD - Play delay after DTMF detect = [0]







TCP/IP System Wide Host Configuration
-------------------------------------

Domain name: sinneave.local

H C M S
o a o l N
s r d o e
t d e t t IP Address Host Name
-----------------------------------------------------------------------------------------------------
1 1 P 0 1 172.16.32.11 sff-np-cgy1


SmartHost :



ICP # 1
----------
3300 ICP Name: Sffmcd1.
3300 ICP IP Address: 172.16.32.10
Set Registration Code: *123 Set Replacement Code: *321

HCI Reroute Hunt Group Number: 1950
Number of extensions configured: 4
Module Number Channel Number Extension.
1 0 1901
1 1 1902
1 2 1903
1 3 1904


ICP # 2
----------
3300 ICP Name: .
3300 ICP IP Address:
Set Registration Code: Set Replacement Code:

HCI Reroute Hunt Group Number:
There are no channels assigned.


ICP # 3
----------
3300 ICP Name: .
3300 ICP IP Address:
Set Registration Code: Set Replacement Code:

HCI Reroute Hunt Group Number:
There are no channels assigned.


ICP # 4
----------
3300 ICP Name: .
3300 ICP IP Address:
Set Registration Code: Set Replacement Code:

HCI Reroute Hunt Group Number:
There are no channels assigned.
There are no ports assigned for the PIMG/TIMG 1.
There are no ports assigned for the PIMG/TIMG 2.
There are no ports assigned for the PIMG/TIMG 3.
There are no ports assigned for the PIMG/TIMG 4.
There are no ports assigned for the PIMG/TIMG 5.
There are no ports assigned for the PIMG/TIMG 6.
There are no ports assigned for the PIMG/TIMG 7.
There are no ports assigned for the PIMG/TIMG 8.
There are no ports assigned for the PIMG/TIMG 9.
There are no ports assigned for the PIMG/TIMG 10.
There are no ports assigned for the PIMG/TIMG 11.
There are no ports assigned for the PIMG/TIMG 12.
There are no ports assigned for the PIMG/TIMG 13.
There are no ports assigned for the PIMG/TIMG 14.
There are no ports assigned for the PIMG/TIMG 15.
There are no ports assigned for the PIMG/TIMG 16.
There are no ports assigned for the PIMG/TIMG 17.
There are no ports assigned for the PIMG/TIMG 18.
There are no ports assigned for the PIMG/TIMG 19.
There are no ports assigned for the PIMG/TIMG 20.
There are no ports assigned for the PIMG/TIMG 21.
There are no ports assigned for the PIMG/TIMG 22.
There are no ports assigned for the PIMG/TIMG 23.
There are no ports assigned for the PIMG/TIMG 24.
There are no ports assigned for the PIMG/TIMG 25.
There are no ports assigned for the PIMG/TIMG 26.
There are no ports assigned for the PIMG/TIMG 27.
There are no ports assigned for the PIMG/TIMG 28.
There are no ports assigned for the PIMG/TIMG 29.
There are no ports assigned for the PIMG/TIMG 30.

The following optional features are enabled:
Configurable Data link
Configurable Message Waiting
NP Receptionist
Enhanced In-band
Unified TCP/IP
NP PWG View
NP Call Director
Caller Line Id user interface
NP Config Server
NP Admin Server
LAN Backup
UM-SMTP
UM-WebView
IP Integration

Prompt Language Configuration:
English
British English Full Set Prompts Install
Canadian French Full Set Prompts Install
Latin American Spanish Full Set Prompts
Euro French Full Set Prompts Install
Dutch Full Set Prompts Install

END
END