-
3
- #1
On the weekend I did some experimenting in getting complex NuPoint callflows and recordings out of a NuPoint mailbox at one site and moving to another site (A call center moved between sites).
Initially I tried to search some info on this but came back with nothing, so I figured I would just leave my findings here for the next guy.
Callflow itself is stored as XML in /usr/vm/val5/CallFlows/mbox_XXXX.xml (where XXXX=extension)
Within the xml, any recordings are tagged with a messageID attribute. Eg;
<menuNode nodeID="014" nodeName="Holiday Menu">
<messageID>33237</messageID>
If you take this ID, convert it to hex; Eg 33237-> 81d5 as above, you will find a file with that name in a subfolder of /usr/vm/audio/store/0
Eg:
[root@mas ~]# find /usr/vm/audio/store/0 | grep 81d5
/usr/vm/audio/store/0/129/000081d5
I'm not sure what the numeric subfolders reference exactly, as one callflow's recordings may (or may not) span multiple subfolders, but they can be copied over and renamed between callflows and servers without issue.
I didn't download one and try to open in audacity, but I imagine they will be in raw format, though this is an educated guess.
I hope this helps someone else in the same predicament.
Initially I tried to search some info on this but came back with nothing, so I figured I would just leave my findings here for the next guy.
Callflow itself is stored as XML in /usr/vm/val5/CallFlows/mbox_XXXX.xml (where XXXX=extension)
Within the xml, any recordings are tagged with a messageID attribute. Eg;
<menuNode nodeID="014" nodeName="Holiday Menu">
<messageID>33237</messageID>
If you take this ID, convert it to hex; Eg 33237-> 81d5 as above, you will find a file with that name in a subfolder of /usr/vm/audio/store/0
Eg:
[root@mas ~]# find /usr/vm/audio/store/0 | grep 81d5
/usr/vm/audio/store/0/129/000081d5
I'm not sure what the numeric subfolders reference exactly, as one callflow's recordings may (or may not) span multiple subfolders, but they can be copied over and renamed between callflows and servers without issue.
I didn't download one and try to open in audacity, but I imagine they will be in raw format, though this is an educated guess.
I hope this helps someone else in the same predicament.