Number played wrongly in Speak Text Action-Voicemail Pro 1

[maapi]

Hi experts,

I am trying to play back the number entered by the caller as DTMF using Speak text action.
I assigned the DTMF($KEY) to a variable CPx(CP0)

I added a speak text action and under specific/ text to speak i gave <spell>$CP0</spell>

When i call the the IVR enter a number 1234, the system is playing back to me : Double Quotes One two three four Double Quotes.
I want the system to play One Two Three Four, i don't know from where the system is getting " Double Quotes "

I tried assigning the DTMF to user defined variable and tried to play back that variable, still the system plays Double quotes before and after the DTMF number.
Voicemail Pro 9
Avaya IPO Release 9
System has Generic TTS (8 port) , there is no Avaya or Scansoft TTS.
Please advice.




iam happy i am here...

 

[Westi]

don't use the speak text action but just add an entry prompt (in a menu or generic or wherever you want to get the call to go after that) and make it $CP0

Joe W.

FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[Gunnaro]

Just tested what you described, no issues at all.
What version is your VMPro? 9.0.xx.yy

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[Westi]

I knew you would test it I don't have a R.9 license for home so I didn't want to test it on my R8.1 because they break different things in different releases


Joe W.

FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[maapi]

Gunnar,
i have same setup working in another version of voicemail pro
I have issues in this Version
Voicemail Pro 9.0.300.212
Voicemail Pro 9.0.3
build 212
Please advice.

iam happy i am here...

 

[Bas1234]

You only have to add $KEY.wav in a generic after the menu, no need to use $CPx

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[Gunnaro]

And the $KEY in a Generic> Prompt spells it a lot better than the "Speak text".

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[maapi]

Thanks Gunnaro..

So shall i replace Speak Text with Generic and add $KEY under the entry prompts of generic.
CAn i just ass a $KEY prompt here?

iam happy i am here...

 

[Gunnaro]

I would put my ass in a prompt if I were you

But yes, just fill in $KEY as the prompt, VMPro will understand that perfectly well..

(And to be fair, Westi was the one that came up with the suggestion)

If this doesn't work, you have a bad install on your hands.
Reinstall or do a complete new install with the same version that you have going on the other site.

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[Gunnaro]

Correction, I would not put my ass in a prompt if I were you bigsmile

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[maapi]

Sorry for the typo ,,,,,
Gunnaro i am working with Arabic and English prompts...
System is playing the DTMF i enter in English correctly,
I have selected en and enu language and assigned en fo ARABIC and enu ENGLISH...
Now i want to replace the system prompts for numbers in en with new wav files that are recorded in Arabic (Numbers from 0-9, 10 seperate files ).
which files i should replace in the en folder to achieve this?


iam happy i am here...

 

[Gunnaro]

Ha ha, yeah I kind figured that out, couldn't resist

You are referring to this thread940-1738031 I presume?

Run the Dbgview.exe to see what's going on.
If you haven't done it before, it's time for you to learn it now

HERE YOU SEE A DIRECT $KEY PROMPT
20/10 10:29:38.898 vmprov5s (1b,5)  6d8, 7a0: IClient::DtmfDetect 027F0868 '1 (49)' at 640, length 480 - session:0000006c
20/10 10:29:39.272 vmprov5s (1b,5)  6d8, 7a0: IClient::DtmfDetect 027F0868 '2 (50)' at 400, length 480 - session:0000006c
20/10 10:29:39.524 vmprov5s (1b,5)  6d8, 7a0: IClient::DtmfDetect 027F0868 '3 (51)' at 840, length 480 - session:0000006c
20/10 10:29:39.903 vmprov5s (1b,5)  6d8, 7a0: IClient::DtmfDetect 027F0868 '4 (52)' at 320, length 480 - session:0000006c
20/10 10:29:39.910 vmprov5s (23,5)  6d8,141a4: SoundsManager::ConvertWAV(00F4D8F0, "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_01.WAV" [aLaw], 027F3808) - Took 0 ms to process, return is 4800
20/10 10:29:39.910 vmprov5s (23,5)  6d8,141a4: Succeeded in loading sound bite "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_01.WAV" [aLaw]
20/10 10:29:39.910 vmprov5s (23,5)  6d8,141a4: SoundsManager::ConvertWAV(00F4D848, "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_02.WAV" [aLaw], 027F3808) - Took 0 ms to process, return is 4480
20/10 10:29:39.910 vmprov5s (23,5)  6d8,141a4: Succeeded in loading sound bite "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_02.WAV" [aLaw]
20/10 10:29:39.910 vmprov5s (23,5)  6d8,141a4: SoundsManager::ConvertWAV(00F4D8A8, "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_03.WAV" [aLaw], 027F3808) - Took 0 ms to process, return is 5440
20/10 10:29:39.910 vmprov5s (23,5)  6d8,141a4: Succeeded in loading sound bite "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_03.WAV" [aLaw]
20/10 10:29:39.910 vmprov5s (23,5)  6d8,141a4: SoundsManager::ConvertWAV(00F4D890, "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_04.WAV" [aLaw], 027F3808) - Took 0 ms to process, return is 5760
20/10 10:29:39.910 vmprov5s (23,5)  6d8,141a4: Succeeded in loading sound bite "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_04.WAV" [aLaw]


AND HERE YOU SEE THE GENERIC TTS IN PLAY IN SPEAK TEXT ACTION 
(Almost identical, but at the end it merges all wav's into a single file: TTSMSG00.WAV

20/10 10:22:02.923 vmprov5s (1b,5)  6d8, 7a0: IClient::DtmfDetect 027A6A80 '1 (49)' at 880, length 480 - session:0000006b
20/10 10:22:03.422 vmprov5s (1b,5)  6d8, 7a0: IClient::DtmfDetect 027A6A80 '2 (50)' at 160, length 480 - session:0000006b
20/10 10:22:03.798 vmprov5s (1b,5)  6d8, 7a0: IClient::DtmfDetect 027A6A80 '3 (51)' at 40, length 480 - session:0000006b
20/10 10:22:04.171 vmprov5s (1b,5)  6d8, 7a0: IClient::DtmfDetect 027A6A80 '4 (52)' at 240, length 480 - session:0000006b
20/10 10:22:04.181 vmprov5s (23,5)  6d8,14154: SoundsManager::ConvertWAV(00F4D890, "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_01.WAV" [aLaw], 027F0800) - Took 0 ms to process, return is 4800
20/10 10:22:04.181 vmprov5s (23,5)  6d8,14154: Succeeded in loading sound bite "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_01.WAV" [aLaw]
20/10 10:22:04.181 vmprov5s (23,5)  6d8,14154: SoundsManager::ConvertWAV(00F4D8A8, "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_02.WAV" [aLaw], 027F0800) - Took 0 ms to process, return is 4480
20/10 10:22:04.181 vmprov5s (23,5)  6d8,14154: Succeeded in loading sound bite "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_02.WAV" [aLaw]
20/10 10:22:04.181 vmprov5s (23,5)  6d8,14154: SoundsManager::ConvertWAV(00F4D848, "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_03.WAV" [aLaw], 027F0800) - Took 0 ms to process, return is 5440
20/10 10:22:04.181 vmprov5s (23,5)  6d8,14154: Succeeded in loading sound bite "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_03.WAV" [aLaw]
20/10 10:22:04.181 vmprov5s (23,5)  6d8,14154: SoundsManager::ConvertWAV(00F4D8F0, "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_04.WAV" [aLaw], 027F0800) - Took 0 ms to process, return is 5760
20/10 10:22:04.182 vmprov5s (23,5)  6d8,14154: Succeeded in loading sound bite "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\en\NO_04.WAV" [aLaw]
20/10 10:22:06.870 DbgOut   (01,5) 1752,80552: DllMain(hinstDLL=0x10000000, fdwReason=DLL_THREAD_ATTACH)
20/10 10:22:06.896 vmprov5s (23,5)  6d8,13aa8: Normalized wave file "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\TTSMSG00.WAV" - Took 0 ms to normalize, maximum energy was 195.878375 and used factor 0.283127 to normalize
20/10 10:22:06.909 vmprov5s (23,5)  6d8,13aa8: Normalized wave file "C:\Program Files (x86)\Avaya\IP Office\Voicemail Pro\VM\Wavs\TTSMSG00.WAV" - rewritten at 0.180000 FS

We see that the file names you want to replace are: NO_xx.wav

Be careful not to replace the wrong files.
If your system is set to English UK, then the Arabic should go in ENU.

Remember that you need to put a Language Selection-action somewhere before the read out, or else it will just follow the default setting of the system.

Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem

 

[maapi]

DONE and working ....


Thank you very much ...

Awesome help!!!

iam happy i am here...

 

[Gunnaro]

Fantastic!

Keep in mind that future upgrades might ruin your custom setup, replacing the files or even have new file names.

- If it's just replacing the files, load them back in.

- On name changes, you need to start from scratch.
(highly unlikely they will do this, but you never know).





Kind regards

Gunnar
__________________________________________________________________
Hippos have bad eyesight, but considering their weight, it’s hardly their problem