Number of rings vary greatly b/w the caller and the actual ringing of phones

[MikefromMB]

First, Marry Christmas everyone.
Second, if this matter is expressed at an other forum post, I apologize for the duplication. I have not found it and would appreciate the direction.

We have a site that has a simple IP Office set-up: 6 extensions, incoming calls go to Main Hunt Group. THE ISSUE is that many people have been complaining that they must let the phone ring 6-7 times before anyone answers, however from our end, the calls are usually answered in 2 to 3 rings. I have tested this and have found that it's inconsistent, but that it does happen sometimes that the caller will have many rings pass before the system rings the phones in the group. It happens more often that we would like, obviously.

QUESTION: (A) Is there a troubleshooting technique to help us determine if there's a delay from external incoming call to ringing of hunt group? Or (B) Is there a setting that we overlooked?

Thank you.

 

[Okkie26]

What type of trunks are you using?

Analog?

 

[MikefromMB]

Q: What type of trunks are you using? Analog?
A: Yes, analog.

 

[pmcook]

Do you have caller id? If not and the lines are set for loop start CLID this will add about 6 seconds to the delay before the phones ring. Are the CAs set for immediate or delayed ring? Is the HG set for sequential?

 

[Okkie26]

Can you put the trunk type to loop start instead of loop start ICLID ?

See if that works..

 

[IPGuru]

also if analog extns then disable CLI on them as well


Do things on the cheap & it will cost you dear

 

[SoGaIPO]

Try assigning line appearance to buttons direct and test IC ring count. I always create a test user, when using analog trunks, with all lines appearing simply for testing purposes. I can then log into that user (Lester Tester) and verify dial tone as well as ringing from telco,