Number of Rings before Message 1

[omia700]

NEC UNIVERGE SV8100

There is an auto attendance message in place on one of the numbers. It takes 3 rings before the message plays. How do you reduce it to just a single ring?

 

[belevedere]

Is this an inmail vm or the um-8000 vm blade?
If it is the inmail, then how are MB's 22-02/05/08/01-04 set?

 

[omia700]

In the last thread, you said I have the inmail CF voicemail. If that's what you're referring to here, do you mean 22-02, 22-05, 22-08 and 01-04? There isn't 01-XX.

 

[belevedere]

If you have the inmail vm, then the incoming call set up needs to be traced via MB's 22-02, 22-05, 22-04, 22-08, 22-01-04.
If the trunks are set to normal in 22-02 (mode 1 is usually day mode), and trunk ring group 1 in 22-05, and 22-08 is set to 102 (overflow to auto attn), then the timer is located in MB 22-01-04 in seconds. ~ 6 seconds is a ring cycle.
If you have the UM-8000 voice mail blade, then the number of rings before answer is programmed in the voice mail itself. A little more involved, since you need to be able to log in with a user name and password for the voice mail administrator.

 

[omia700]

I've taken the below screenshots. It looks like 22-02 isn't like we expected. I used different numbers in 22-01-04 (Normal DIL Incoming Call No Answer Time) and they had no effect on how long it rings before the message starts.

 

[belevedere]

You are using the VRS message to answer the calls. Try adjusting 22-14-01 = VRS Delayed Message for IRG – 1st Delayed Message Start Time in seconds.

 

[omia700]

I made this value 1, 4, 8, 20 in order. Nothing seemed to have changed.

 

[belevedere]

Have you tried the delayed VRS option in 22-02? Also, in 40-10-04 there is a timer, VRS no answer timer. It may be involved in this.

 

[omia700]

I'm afraid I don't see a delayed VRS option in 22-02 (Screenshot above). But I tried 2, 5 and 10 in 40-10-04. Nothing changed.

 

[belevedere]

May be old software. Delayed VRS may not be available in your software level.

 

[omia700]

I appreciate your trials to help. Thanks a lot!

 

[econikos]

Hi, set normal temporary on 22-02 the trunks. See when you call again if you have delay or no cid. In this case change 81-01-09 from 90ms to 103ms or more.

 

[omia700]

I set 22-02 as normal. The value of 81-01-09 is 63. I made it 33, 103, 123 in order. It stopped going to the message and was just ringing. Before that, I just changed 81-01-09 without touching 22-02. No noticeable effect.