Unfortunately, the way our environment is structured, our 911 calls route out through a different route and trunks for 911 calls through an SBC dedicated just for this purpose. It's coming under scrutiny as to why we have the number of concurrent call licenses we do as we only have a handful of 911 calls a day/week. I'm of the opinion that we should have enough for a worst case scenario/incident, currently that number is set at 1,000. It's kind of a pull it out of your hat number, but it's based a little on occupancy of any one of our largest buildings and room for more than one location having a crisis. It's also not a lot of money to keep these annually, so risk vs cost vs liability really shouldn't be a question in my opinion.
With all that stated, is there anything out there that is a standard practice that you're aware of that anyone recommends for % of lines vs users to reserve for 911 calls?
- Stinney
“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius