NTBackup problems..

[CC801340]

Im having real problems with NTBackup.

I have no media listed and the "State" of the backup drive in Computer Management is always reading as "empty" even when there is a tape loaded.

Under the media pools (free, import and unrecognized) there is also no mention of 4mm DDS - only CD-ROM.

When I try to create a new media pool I get the error "The media pool identifier does not represent a valid media pool"

Anyone any ideas?!

 

[Coloradohere]

What backup device do you have installed? If it is a tape drive, is the right driver installed for this tape device?
Is RSM (Remote Storage) currently running as a service in Windows?
Has this every worked correctly?

 

[CC801340]

I have a HP C1537A SCSI tape drive installed. The correct Win2k driver is definately installed - it has previously worked fine! The Remote Storage Engine, RS File, RS Media and RS Notification services are all running....

It hasnt always been opertional as such - I have always got the "operation not performed because no unused media was available" error.

Many thanks

 

[Coloradohere]

Did the problem start after changing the media for the first time? Check out this Microsoft document:

Scheduled Backups Fail on Standalone Tape Drives After Changing Media (Q267574)

 

[CC801340]

Thanks for that...Ive been looking through it over the past few days....the problem I'm having now DIDNT first appear when I changed media.

No media is appering anymore....it appears as though the RSM is not refreshing...I have tried commands such as rsm refresh /lf:"hp......" but that still doesnt pick up any media. The state of the drive always says empty even when there is media inserted. I do not think that there is a media pool for 4mmDDS set up...but when I try to create one I get the error "the media pool identifier does not represent a valid media pool"

 

[CC801340]

...When I try to eject the media I am told there is no media in the drive - even though there is!

 

[Coloradohere]

Looks like there is a known issue with Windows 2000 and some HP 4mm DAT products...
See this document = Hewlett-Packard SureStore Tape Drive May Not Work on Computers with Large Amounts of Memory (Q269600)
And another source I found says the Windows 2000 native Backup does not work correctly with the HP DAT24...
Solution: Need Backup software, such as Veritas Backup Exec.

 

[CC801340]

Its started to work again which is very strange...now going through KB Q239892.

Thanks for all your help.