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Sorry, but the world we live in is not perfect. What Chris told you is 100% correct. In an ideal situation, when dns is installed, all things fall into place and everything works great. In our world, maybe 80% falls into place, and 20% helped create this site. The PTR is exactly what you needed. I would like to hear the awnsers to Chris' other questions, though.I would have thought that was a part of the DNS setup not something you add yourself. What would be the impact or problems from not adding the record(PTR)