NS700 "Operation Failed"

[DQuaN]

Hi All,

A customer has an NS700 and the support contact is being very unhelpful.

Whenever i try to make a change, to a phone number, name, speed dial, fwd, pretty much anything i've tried, I get "Operation Failed". This is just applying the change on the web interface before I save the config to the system. Any ideas what could be causing it?

Thanks

 

[Mike_K]

Try different browsers. Recommend using FireFox.

 

[DQuaN]

Tried IE, Chrome and Firefox. All the same.

 

[daddybadger]

Try basilisk browser

 

[DQuaN]

Just tried basilisk, no change i'm afraid.

 

[DQuaN]

I'm going to try installing the Unified Management Console and making the changes through that. Anything I should know?

 

[martincom]

The UMC is not upward compatible. For example, you cannot utilize a v8 UMC to modify a v9 system personality. A fellow posted links to the v9 UMC (and other updates) in this thread: https://www.tek-tips.com/threads/nt700-firmware.1830795/

 

[tdpandya]

It can be a station card

 

[1fer]

What level /COS is the login ...user, administrator , INSTALLER?

 

[DQuaN]

INSTALLER

 

[1fer]

Perhaps connecting directly ,change your computer NIC to static from dhcp
192.168.1.35 255.255.255.0 no dns needed plug directly into the lan port

 

[DQuaN]

That is not the subnet that the system is on but I think i get your point. I don't think the system is giving out DHCP though.

 

[DQuaN]

Still can't make any changes. Any other ideas?

 

[Mike_K]

Do you connect to the PBX remotely?
Do you use https protocol for connection?

 

[DQuaN]

No from a laptop connected to the same LAN. HTTP.

 

[DQuaN]

Just tried HTTPS, same thing.